Garrett Conrad
Georgetown
Summary
With a proven track record at Altec Industries, I excel in diagnosing and solving complex technical issues, significantly enhancing production efficiency by implementing lean processes. My strong customer service and advanced troubleshooting skills have fostered repeat business and team productivity, demonstrating my ability to lead and innovate in high-pressure environments
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mobile Service Technician
Altec Industries
06.2019 - Current
- Diagnose electrical and hydraulic issues, perform emergency repairs, as well as preventive maintenance of telecommunications equipment
- Develop strong relationships & trust with customers, resulting in repeat business, referrals and positive feedback
- Collaborate with team members as required to maintain a high level of quality and timely repairs
- Document detailed records of all completed repairs and parts included for each job to ensure a seamless invoicing process
- Maintain accurate inventory records of all parts and company provided tools/testing equipment
- Safely operate and maintain company provided service vehicle to employer standards
Manufacturing Production Supervisor
Altec Industries
01.2015 - 06.2019
- Managed team of 40+ production associates, overseeing production processes, workplace safety & efficiency
- Established clear priorities and production quality standards
- Improved production efficiency by implementing lean manufacturing processes and reducing waste in the workplace
- Participated in strategic planning sessions with senior management to identify growth opportunities and align production capabilities with company objectives
- Evaluated team member performance regularly to identify and resolve productivity concerns
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays
- Managed employee call outs/vacation time and made necessary adjustments to minimize issues with the production process
Production Group Leader
Altec Industries
04.2009 - 01.2015
- Assisted with daily production schedules, ensuring timely completion of customer units
- Identified potential bottlenecks in the production process, implementing solutions to eliminate inefficiencies
- Mentored team members for skill development, resulting in enhanced productivity and job satisfaction
- Maintained clean and well-organized production areas to avoid safety violations or unnecessary work delays
- Collaborated with other departments to optimize production workflows
Education
High School Diploma -
Dixon High School
Dixon, CASkills
- Advanced troubleshooting
- Preventative maintenance
- Quality standards
- Parts inventory
- Microsoft Office Suite
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
Certification
Altec Service Top Wrench award winner 2021 & 2024
2x Top Wrench award recipient
Altec Service Top Wrench award winner 2021 & 2024
Timeline
Mobile Service Technician
Altec Industries
06.2019 - Current
Manufacturing Production Supervisor
Altec Industries
01.2015 - 06.2019
Production Group Leader
Altec Industries
04.2009 - 01.2015
High School Diploma -
Dixon High School
Similar Profiles
Justin GerfenJustin Gerfen
Mechanical Assembler at Altec IndustriesMechanical Assembler at Altec Industries
Gaige BattreallGaige Battreall
Assembler at Altec IndustriesAssembler at Altec Industries
Joshua ONealJoshua ONeal
Hydraulic Assembler at Altec IndustriesHydraulic Assembler at Altec Industries
DANNY PINCUSDANNY PINCUS
Branch Manager | Mobile Service Supervisor | Mobile Technician at Altec IndustriesBranch Manager | Mobile Service Supervisor | Mobile Technician at Altec Industries
CLAUDIA ERIN KIRTONCLAUDIA ERIN KIRTON
Camp Administrator at ETK MiningCamp Administrator at ETK Mining