Derek Brown
Technical Support Specialist
Hopkins,SC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Solutions Specialist
Office Depot Inc
01.2023 - Current
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Installed operating systems, set up emails and updated programs.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Decreased process discrepancies, proactively inspecting performance and site safety while monitoring project status.
- Scheduled appointments for further services.
- Improved overall progress through working closely with staff members and streamlining processes.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
Operations Manager
CVS Pharmacy
12.2021 - 01.2023
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Information Technology Manager
Intimate Tickles LLC
06.2013 - 03.2022
- Established cost-saving measures and alleviated compliance risk through software license audits.
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
- Managed consultant technical support technicians.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Researched and recommended innovative and automated approaches to routine tasks.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Managed project build of organization backend software with intermediate knowledge of PHP, MySQL, and JavaScript, and advanced knowledge of html, css, and bootstrap.
Information Technology Manager, Web Developer
Roofing Brand LLC
08.2012 - 12.2020
- Provided front-end website development using WordPress, Joomla, and other editing software.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Developed technical solutions required to accommodate specific user-facing assets
- Determined coding requirements for specialized scripts.
- Adhered to SEO best practices while designing sites.
- Discussed site and app requirements with clients to produce actionable development plans.
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Validated third-party code to comply with internal standards and technical requirements.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Researched and recommended innovative and automated approaches to routine tasks.
- Applied emerging technologies to update and maintain site applicability.
Information Technology Manager, Web Developer
Roofing Contractor Marketing
08.2002 - 07.2012
- Provided front-end website development using WordPress, Joomla, and other editing software.
- Developed technical solutions required to accommodate specific user-facing assets.
- Managed team of 2 in-house and 10 remote contractor web developers.
- Determined coding requirements for specialized scripts.
- Planned website development, converting mockups into usable web presence with PHP, HTML, CSS, JavaScript, and JSON coding.
- Adhered to SEO best practices while designing sites.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Maintained, managed, and allocated server space and security using AWS cloud computing services.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
Education
Bachelor of Science - Information Technology/Cyber Security
Strayer University
Reston, VA03.2025
No Degree - Communications - Computer Systems Programming
United States Air Force Technical Training
San Angelo, TX06.1982
High School Diploma -
Colorado Air Force Academy HS
Colorado Springs, CO01.1982
Skills
- Opening and Closing Procedures
- Project Management
- Customer Relationship Management
- Updating Software
- Critical Thinking
- Microsoft Office Products
- PHP, HTML, CSS, MySQL
- Technical Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets and reporting templates.
- Resolved product issue through consumer testing.
- Collaborated with team of 6 in the development of complex tracking consultant portal.
- Awarded membership into Phi Theta Kappa Honor Society.
Certification
- CompTIA IT Fundamentals (FCO-U61)
- TestOut IF Fundamentals Pro
- CompTIA A+ (In Progress)
Timeline
Solutions Specialist
Office Depot Inc
01.2023 - Current
Operations Manager
CVS Pharmacy
12.2021 - 01.2023
Information Technology Manager
Intimate Tickles LLC
06.2013 - 03.2022
Information Technology Manager, Web Developer
Roofing Brand LLC
08.2012 - 12.2020
Information Technology Manager, Web Developer
Roofing Contractor Marketing
08.2002 - 07.2012
Bachelor of Science - Information Technology/Cyber Security
Strayer University
No Degree - Communications - Computer Systems Programming
United States Air Force Technical Training
High School Diploma -
Colorado Air Force Academy HS
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