Derek Bull
Vernon,CT
Summary
Hard-working and friendly professional , with a seasoned background in customer service, call center, insurance, and office administration. Enhancing and committing to customer and/or patient care is one of my top priorities. I am looking to apply my education and experience to a long-term career.
Overview
9
9
years of professional experience
Work History
Temporary PT Package Handle
FedEx
2023.01 - Current
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Kept up to date on safety procedures.
- Used scanners to track parcel information, condition or receipt.
Treatment/Financial Coordinator
Aspen Dental
2020.12 - 2022.06
- Released Medical Records with patient consent forms to other practices
- Followed up with unscheduled Hygiene appointments
- Coordinated Financial schedule
- End of day cash, credit and debit deposits
- Offered additional Services and Products to patients
- Opened and Closed Office.
- Discussed Insurance options during patient coordination
- Supplied office with all clerical work supplies
- Maintained appointment schedule to notify patients of changes, cancellations and confirming of appointments
- Verified patient’s Insurance Benefits and Eligibility (Detailed Fee Schedules)
- All Office Administration Duties
- Welcomed and communicated with patients in a warm and professional manner
Office Administrator
Pollack Orthodontics
2018.07 - 2020.12
- Schedule Coordinating
- Coordinated Financial schedule
- Offered additional Services and Products to patients
- End of day cash, credit and debit deposits
- Checked in Patients
- Verified patient’s Insurance Benefits and Eligibility (Detailed Fee Schedules)
- Took phone calls for all Practice Needs
- Patients, IT
- Assisted with dispensing invisiline and braces
- Supplied office with all clerical work supplies
- Maintained appointment schedule to notify patients of changes, cancellations and confirming of appointments.
Remote Sales and Billing Specialist (Call Center)
Comcast
2016.05 - 2018.07
- Scheduled meetings with prospective customers
- Answered Inbound calls from New Customers inquiring to start new service
- Offered all lines of business to New Customers
- Took over calls from irate customers requesting a supervisor
- Sold Xfinity Mobile, TV, Internet, and Home phone
- Explained in detail all product features and New Customer set up options
- Offered Online Bill Pay, Paperless Billing, and Auto Pay to customers
- Outbound Calls to potential customers
- Sold products and greeted potential customers to the business
- Sold and assisted with Warranty/ Insurance for customer products
- Confirmed contact information, phone numbers and emails
- Invoice customers after work order completion and verified proper and prompt distribution
Education
Associate's degree - Buisness Office Technology
Manchester Community College
Manchester, CTHigh School Diploma -
Rockville High School
Vernon, CT2015
Skills
- Remote Customer Service Agent
- Dental office experience (3 years)
- Dentrix
- Insurance plan knowledge
- Microsoft Office
- Sales
- Insurance Verification
- Medical Records and Billing
- HIPAA
- Practice director Software (Dental Office System)
- Financial planning
- Billing statement management
Timeline
Temporary PT Package Handle
FedEx
2023.01 - Current
Treatment/Financial Coordinator
Aspen Dental
2020.12 - 2022.06
Office Administrator
Pollack Orthodontics
2018.07 - 2020.12
Remote Sales and Billing Specialist (Call Center)
Comcast
2016.05 - 2018.07
High School Diploma -
Rockville High School
Associate's degree - Buisness Office Technology
Manchester Community College