Derek Cardona
Buffalo,NY
Summary
My name is Derek Cardona and I am currently a college student living in Buffalo, NY. I've had the opportunity to interact with a diverse range of individuals, including elderly residents within the building where I was employed. This experience allowed me to develop strong communication and interpersonal skills, as I had to cater to the unique needs and preferences of any person. I take great pride in my ability to provide compassionate and respectful assistance to everyone, creating a positive and enjoyable experience for them. My previous experience in food delivery combined with my exceptional customer service skills at Bobo's and Papi Grandes restaurant make me well-equipped to handle various challenges and deliver outstanding results in any role that involves interacting with people and catering to their needs. I am dedicated to any job position I am currently in and am always willing to try and learn from new experiences.
Overview
5
5
years of professional experience
Work History
Porter/Head Dishwasher
Bobo's Restaurant
05.2024 - 08.2024
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Communicated with coworkers and managers about completed duties.
- Completed sweeping, mopping, and window-cleaning.
- Maintained building exteriors for professional, clean presentation standards.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Monitored dishwashing machines for proper functioning.
- Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Trained and assisted new kitchen staff members.
Dishwasher/Restaurant Busser
Papi Grandes
08.2023 - 05.2024
- Performed daily cleaning duties including mopping floors, wiping counters, disposing of trash, and washing walls
- Kept work area and equipment clean throughout shift
- Cleaned and sanitized all dishes, utensils, and equipment as required by health department regulations
- Demonstrated ability to work with minimal supervision while maintaining a high level of productivity
- Completed beginning or closing shift duties as directed by management
- Developed strong working relationships with kitchen staff members through effective communication skills
- Kept up with local health codes by ensuring proper sanitation practices were followed at all times
- Assisted in training new bussers on proper procedures for setting up tables
- Assisted other restaurant personnel with tasks when necessary such as expediting food to tables.
Doorman
The Excelsior Building
06.2021 - 08.2021
- Provided excellent customer service by welcoming residents and guests, opening doors, and assisting with any inquiries or requests
- Effectively communicated with residents, ensuring clear and accurate information dissemination regarding building policies, events, and updates
- Demonstrated exceptional attention to detail in managing garbage disposal and maintaining cleanliness in common areas, including lobbies, hallways, and outdoor spaces
- Assisted elderly residents with their bags, offering support and ensuring their comfort and safety.
Uber Eats Delivery Driver
Uber Technologies Inc.
02.2022 - 09.2022
- Demonstrated exceptional time management and organizational skills to ensure prompt and accurate delivery of food orders to customers
- Maintained a high level of professionalism and customer service, consistently receiving positive feedback and high ratings from satisfied customers
- Utilized effective navigation tools and strategies to optimize delivery routes and minimize delivery times
- Adapted quickly to changing traffic conditions and external factors to ensure efficient and timely deliveries
- Ensured food quality and safety standards were upheld throughout the delivery process
- Resolved customer inquiries, concerns, and special requests promptly and effectively, ensuring a positive customer experience
- Maintained detailed records of deliveries, payments, and customer feedback for accurate reporting and analysis
- Collaborated effectively with restaurant staff, fellow drivers, and Uber support teams to streamline operations and improve overall service quality
- Demonstrated professionalism and integrity in handling financial transactions and maintaining customer privacy and security.
Youth Chelsea Piers Soccer Assistant Coach
Chelsea Piers
09.2019 - 04.2020
- Assisted head coach in planning and conducting engaging and skill-focused training sessions for youth soccer players
- Provided individualized attention and guidance to players, helping them develop fundamental soccer skills, techniques, and strategies
- Fostered a positive and inclusive team environment, promoting sportsmanship, teamwork, and fair play
- Assisted in organizing and coordinating team practices, games, and tournaments, ensuring smooth operations and adherence to schedules
- Supported players during matches, offering strategic advice and encouragement to optimize performance and boost confidence
- Implemented age-appropriate drills and exercises to improve players' agility, coordination, and overall soccer proficiency
- Assisted in player evaluations and assessments to track progress and identify areas for improvement
- Effectively communicated with parents and guardians, providing updates on players' progress, upcoming events, and team activities
- Collaborated with the coaching staff to develop training plans, tactics, and game strategies
- Ensured the safety and well-being of players, closely monitoring their physical condition and promptly addressing any injuries or concerns
- Acted as a positive role model for young athletes, promoting discipline, dedication, and a passion for the sport.
Education
High School Diploma -
Nyc Lab High School For Collaborative Studies
New York, NY05.2021
Some College (No Degree) in Exercise Science -
University At Buffalo
Buffalo, NYSkills
- Time management skills
- Exceptional customer service abilities, providing courteous and friendly interactions
- Proficient in handling and resolving customer concerns or special requests
- Compassionate and patient when assisting elderly residents, ensuring their comfort and satisfaction
- Effective communication and interpersonal skills when interacting with diverse individuals
- Experience in organizing training sessions and facilitating drills for youth soccer teams
- Patient and supportive approach in guiding young players and fostering their growth
- Adaptable and Flexible
- Reliable and Responsible
- Punctuality
- Organizational Skills
- Proper sanitation
- Fast-paced environment
- Facility Cleaning
Timeline
Porter/Head Dishwasher
Bobo's Restaurant
05.2024 - 08.2024
Dishwasher/Restaurant Busser
Papi Grandes
08.2023 - 05.2024
Uber Eats Delivery Driver
Uber Technologies Inc.
02.2022 - 09.2022
Doorman
The Excelsior Building
06.2021 - 08.2021
Youth Chelsea Piers Soccer Assistant Coach
Chelsea Piers
09.2019 - 04.2020
High School Diploma -
Nyc Lab High School For Collaborative Studies
Some College (No Degree) in Exercise Science -
University At Buffalo
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