Derek Castillo
5439 Gilbert Way Lake Worth,FL
Summary
Motivated and dependable customer service and retail professional with leadership experience in fast-paced environments. Skilled in team management, customer relations, cash handling, and problem-solving. Strong communication skills with a positive attitude and a commitment to creating excellent customer experiences. Currently pursuing business studies while gaining hands-on management and retail experience.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Assistant Warehouse Manager
Serafino Foods and Importing
West Palm Beach, FL
06.2026 - Current
- Supports the warehouse manager by coordinating daily operations, such as inventory control, shipping, receiving, and staff supervision.
Shift Manager
Blaze Pizza
Royal Palm Beach, FL
05.2023 - 05.2026
- Lead daily restaurant operations in a fast-paced environment while maintaining high customer satisfaction.
- Supervise and support team members to ensure efficient workflow and positive teamwork.
- Handle customer concerns professionally and resolve issues quickly.
- Train employees on customer service, food safety, and company procedures.
- Manage cash handling, POS systems, and opening/closing responsibilities.
- Maintain cleanliness, organization, and compliance with food safety standards.
Customer Service Associate / Cashier / Stock Associate
Kohl's
Royal Palm Beach, FL
05.2022 - 05.2023
- Assisted customers with purchases, returns, and product inquiries while providing excellent service.
- Operated cash registers accurately and handled cash transactions responsibly.
- Restocked merchandise and organized inventory to maintain store presentation.
- Supported sales floor operations in a high-traffic retail environment.
- Collaborated with team members to meet store goals and improve customer satisfaction.
Education
Senior in High School
Lake Worth High School
West Palm Beach, FLAssociate of Science - Business Studies
Palm Beach State College
Lake Worth, FL07.2026
Skills
- Leadership & Team Management
- Customer Service
- Cash Handling & POS Systems
- Retail Sales & Merchandising
- Restaurant Operations
- Communication Skills
- Inventory Stocking
- Fast-Paced Work Environments
- Team Collaboration
- Food Safety Practices
Certification
- ServSafe Certification
- Food Handler Certification
- Earned my Associates in Arts degree
Languages
English (Fluent)
Spanish (Fluent)
Career Goals
Seeking opportunities to grow professionally in customer service, business, or management roles where I can continue developing leadership skills, gain valuable experience, and contribute positively to a team-oriented environment.
Timeline
Assistant Warehouse Manager
Serafino Foods and Importing
06.2026 - Current
Shift Manager
Blaze Pizza
05.2023 - 05.2026
Customer Service Associate / Cashier / Stock Associate
Kohl's
05.2022 - 05.2023
Senior in High School
Lake Worth High School
Associate of Science - Business Studies
Palm Beach State College