Derek Christian
Salem
Summary
Proficient Lead Technician with a strong focus on mechanical troubleshooting, preventive maintenance, and safety compliance. Committed to enhancing production efficiency and customer satisfaction through effective problem-solving and mentorship.
Overview
11
11
years of professional experience
Work History
Lead Technician
Firestone Auto Care
Tigard, OR
02.2018 - Current
- Diagnosed and repaired problems with electrical and mechanical systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Researched and implemented new technologies and equipment.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance, and repairs in a timely and cost effective manner.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Collaborated with cross-functional teams to drive continuous improvement initiatives within the department.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Tested components and systems to evaluate performance and identify concerns.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Trained and mentored junior technicians on repair techniques and customer service excellence.
- Diagnosed complex automotive issues using advanced diagnostic tools and software.
- Managed inventory levels for parts and supplies, ensuring availability for timely repairs.
- Resolved customer complaints swiftly, promoting positive client relationships and retention rates.
- Dismantle equipment to gain access for diagnostics and repairs.
- Ability to provide own tools.
- Valid drivers license.
- Ability to work well with others individually or in a group setting.
- Demonstrates good attendance, punctuality, ability to work weekends, over time, and holidays.
- Ability to pass pre-employment physical and drug screenings.
- Experience with Prodemand, and Identifix.
Transmission Rebuilder
Transtar Industries Inc.
Portland, OR
08.2015 - 08.2017
- Rebuilt and assembled transmission components to restore functionality and performance.0
- Conducted quality control inspections on rebuilt transmissions to maintain high standards of workmanship.
- Developed detailed documentation of repair procedures, contributing to knowledge sharing within the organization.
- Played a crucial role in maintaining a clean and organized work environment, contributing to overall shop productivity.
Education
High School Diploma -
Benjamin Franklin
Portland, ORSkills
- Testing and repair
- Safety compliance
- Schematics interpretation
- Mechanical troubleshooting
- Mechanical aptitude
- Data analysis
- Works Well Under Pressure
- Preventive Maintenance
- Multitasking and organization
- Routine Inspections
- Customer service
- Document preparation
Timeline
Lead Technician
Firestone Auto Care
02.2018 - Current
Transmission Rebuilder
Transtar Industries Inc.
08.2015 - 08.2017
High School Diploma -
Benjamin Franklin