Derek Clark
Summary
IT Field Service Technician with 2 years of experience successfully resolving costumers' technical issues. Currently trying to transition into cybersecurity learning through formal education, certifications, and additional training such as tryhackme, and personal projects. I have an infectiously positive attitude, love to be a team player, and continuously putting the effort into improving my skills. I would love the opportunity to help secure your organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Field Service Technician
CRI Advantage
01.2022 - Current
- Installed and configured operating systems and applications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
IT Technical Support Intern
Fluor Idaho
04.2021 - 09.2021
- Installed application software and upgrades, virus protection, and drivers.
- Helped department set up equipment for meetings, events and operations.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Resolved Internet and wireless and wired network access problems.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Remote10.2023
Associate of Science - Computer Networking
College of Eastern Idaho
Idaho Falls, ID03.2021
Skills
- Customer Satisfaction
- Computer System Diagnostics Software
- Hardware and Software Configuration
- Hardware and Software Repair
- Computer Network Defense
- Security Information and Event Management (SIEM)
- Vulnerability Analysis
- System Hardening
- Troubleshooting and Diagnostics
Certification
- CompTia A+
- CompTia Network+
- CompTia Security+
- CompTia Project+
- (ISC)2 SSCP
Timeline
IT Field Service Technician
CRI Advantage
01.2022 - Current
IT Technical Support Intern
Fluor Idaho
04.2021 - 09.2021
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Science - Computer Networking
College of Eastern Idaho
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