Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derek Cole

Arlington,TX

Summary

Dynamic operations leader with a proven track record at TAGeX Brands Inc., excelling in strategic planning and process improvement. Skilled in forklift operation and risk mitigation, I enhanced warehouse efficiency and customer satisfaction through effective team mentorship and operational oversight, driving sustainable growth and productivity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Forklift Operator

Sinjin Texas Inc.
07.2025 - Current
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Uber Partner

Uber
02.2024 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.

Director of Operations

TAGeX Brands Inc.
03.2022 - 01.2024
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.

Customer Service Representative

State Farm
12.2021 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Parts Warehouse Supervisor

Group 1 Automotives
07.2017 - 11.2021
  • Improved warehouse efficiency by implementing inventory management systems and streamlining processes.
  • Implemented waste reduction strategies, contributing positively towards the company''s environmental sustainability efforts.
  • Developed and managed daily operating procedures for drivers and warehouse employees.
  • Negotiated favorable contracts with vendors for cost-effective pricing on purchased items without compromising quality standards.
  • Managed daily operations for smooth functioning of the parts warehouse, ensuring timely order fulfillment.
  • Enhanced customer satisfaction by maintaining updated stock levels and ensuring fast delivery of products.

Education

BBA - Logistics And Supply Chain Management

Texas Wesleyan University
Fort Worth, TX
05-2026

Associate of Arts - Business Administration

Tarrant County College
Fort Worth, TX
12-2021

Skills

  • Forklift operation
  • Forklift operator certification
  • Loading and unloading
  • Shipping and receiving
  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Process improvement
  • Leadership training
  • Risk mitigation
  • Warehouse operations
  • Stock control
  • Problem-solving

Certification

  • Lean Six Sigma Green Belt Certification
  • SAP Certificate Award
  • Microsoft Excel 2019 Certification

Timeline

Forklift Operator

Sinjin Texas Inc.
07.2025 - Current

Uber Partner

Uber
02.2024 - Current

Director of Operations

TAGeX Brands Inc.
03.2022 - 01.2024

Customer Service Representative

State Farm
12.2021 - 02.2022

Parts Warehouse Supervisor

Group 1 Automotives
07.2017 - 11.2021

BBA - Logistics And Supply Chain Management

Texas Wesleyan University

Associate of Arts - Business Administration

Tarrant County College

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