Derek Cook
Los Angeles,CA
Summary
Experienced Lead Applications Specialist skilled in enhancing IT infrastructure through advanced scripting in PowerShell and fostering team cohesion. Demonstrated expertise in deploying VDI systems, streamlining processes, and improving operational efficiency. Proficient in technical documentation, problem-solving, quality assurance, and software maintenance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Applications Specialist
Angelo State University
San Angelo, USA
01.2024 - Current
- Company Overview: Information Technology
- Write and maintain scripts to automate IT infrastructure and automate common tasks
- Manage and help the student applications support team with resolving technical issues
- Create and maintain documentation for technicians and faculty to use and understand applications and troubleshooting
- Troubleshooting campus-wide and user-specific errors
- Work with Vendors to help resolve mass problems and implement product changes
- Package, Deploy, and grant access or licensing to applications
- Information Technology
Applications Specialist
Angelo State University
San Angelo, USA
04.2023 - 01.2024
- Company Overview: Information Technology
- Ensured users have proper access to applications via admin consoles and active directories
- Maintained and Deployed Virtual Desktop hardware and software Infrastructure
- Provided programmatic solutions to issues on campus
- Developed and implemented systems to automate users' tasks
- Provided desktop support for an assortment of user application issues
- Implemented and maintained mass software changes to the campus
- Information Technology
Field Service Technician
Angelo State University
San Angelo, USA
04.2022 - 04.2023
- Company Overview: Information Technology
- Worked to troubleshoot common hardware and software issues across campus
- Handled software installs for individual users
- Set up and maintained technology for school events and activities
- Maintained and warrantied servers and other machines
- Troubleshoot networking issues for users on campus
- Information Technology
Education
Bachelor of Computer Science - Minor in Business
Angelo State University
12.2024
Skills
- C
- Java
- JavaScript
- Python
- PowerShell
- HTML
- CSS
- Microsoft Office Suite
- Adobe Suite
- Technical documentation writing
- VDI systems
- Problem-solving aptitude
- Quality Assurance
- Team building
- Software Maintenance
- Script Writing
Relevant course load
- Theory of Algorithms
- Data Structures and Algorithms
- Algorithmic Languages and Compilers
- Operating Systems
- Principles of Linux
Certification
- CJIS Certified - Issued by Angelo State University - April 2024
Timeline
Lead Applications Specialist
Angelo State University
01.2024 - Current
Applications Specialist
Angelo State University
04.2023 - 01.2024
Field Service Technician
Angelo State University
04.2022 - 04.2023
Bachelor of Computer Science - Minor in Business
Angelo State University
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