Derek Craft
Placerville,CA
Summary
Dynamic operations leader with over 6 years of experience in streamlining processes and developing staff. Known for effective problem-solving skills and a strong focus on customer satisfaction, driving improvements in operational efficiency and cost management.
Overview
21
21
years of professional experience
Work History
General Manager of Operations
Love And Care HVAC
Sacramento, CA
08.2019 - Current
- Oversee daily operations, ensuring adherence to safety standards and operational protocols.
- Streamlined workflow processes, enhancing efficiency across service departments.
- Led training programs for staff, improving skill sets and operational effectiveness.
- Developed strategies to optimize resource allocation and reduce operational costs.
- Began as a technician servicing equipment and began selling replacement systems.
- Managed vendor relationships, negotiating contracts for HVAC equipment and supplies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Service Technician
Gilmore Heating And Air
Placerville, CA
09.2016 - 08.2019
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance on heating and cooling equipment, improving system efficiency.
- Installed new HVAC units following safety protocols and manufacturer specifications.
- Collaborated with team members to troubleshoot complex technical issues effectively.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Earned the Service professional of the Year title in 2018
Laborer
Syblon Reid
Folsom, CA
04.2009 - 09.2016
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Mechanical bolt up above and underground. Sewer and water treatment plant overhauls.
- Trained in confined space, OSHA safety, Traffic safety, Defensive driver training, Forklift, CPR, ETC.
- Operated heavy equipment such as backhoes, excavators, front end loaders and skip loaders.
- Grade setting with the use of lasers, string lines and levels for both mechanical bolt up and roadways/parking lots.
- Earned a Foreman title with a company truck, overseeing a crew on a $26M hydro powerplant project in 2015
Laborer/Operator
ATNA
Placerville, CA
04.2008 - 04.2009
- Operated heavy machinery to complete excavation and grading tasks efficiently.
- Ensured compliance with safety regulations during all operational processes.
- Assisted in the loading and unloading of materials for construction projects.
- Maintained equipment by performing routine inspections and basic repairs.
- Operated range of heavy equipment on regular basis with advanced skill.
- Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
Laborer
Doug Veerkamp
Placerville, CA
05.2006 - 04.2008
- Operated heavy machinery to assist in construction and site preparation.
- Maintained safety protocols to ensure compliance with industry standards.
- Collaborated with team members to complete projects within deadlines.
- Executed routine maintenance on tools and equipment for optimal performance.
- Dry utilities underground crew.
- Responsible for a company vehicle.
Laborer
Northstar Plumbing
Sacramento, CA
06.2005 - 04.2006
- Conducted quality checks to ensure adherence to project specifications and standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to the successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Education
High School Diploma -
Union Mine High School
El Dorado, CASkills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Staff management
- Decision-making
- Customer service
- Goal setting
- Revenue generation
- Operations oversight
- Cost reduction
- Problem-solving
- Project planning and development
- Sales presentations
- Workflow optimization
Accomplishments
- Promoted to leadman after one year with Doug Veerkamp.
- Promoted to Foreman after five years with Syblon Reid.
- Earned service professional of the year at Gilmore HVAC.
- Promoted to selling technician after 3 months at Love And Care where I sold $1M my first year.
- Promoted to General Manager at Love And Care by the end of year two.
Timeline
General Manager of Operations
Love And Care HVAC
08.2019 - Current
Service Technician
Gilmore Heating And Air
09.2016 - 08.2019
Laborer
Syblon Reid
04.2009 - 09.2016
Laborer/Operator
ATNA
04.2008 - 04.2009
Laborer
Doug Veerkamp
05.2006 - 04.2008
Laborer
Northstar Plumbing
06.2005 - 04.2006
High School Diploma -
Union Mine High School