Derek Dalgleish
Webberville,MI
Summary
IT Specialist with 13 years of experience in information technology. Proven ability to deliver exceptional user and administrative support while fostering efficient IT environments. Expertise in effective problem-solving and timely service delivery ensures optimal performance and user satisfaction. Committed to leveraging technical skills and industry knowledge to contribute to innovative solutions and enhance overall operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
End User Computing Spec Assoc
Michigan Medicine - Health Information Technology Services (HITS) Service Desk
05.2018 - Current
- Started as an intern in 2018, accepted full time position in 2021.
- Support end users in resolving technical issues with a 95.7% satisfaction rate and have received several recognition rewards.
- During the COVID-19 pandemic I worked on the triage line moving close to 40,000 faculty and staff to work from home in addition to supporting inpatient units and research.
- Collaborate with the Information Assurance department to streamline workflow for security related incidents. Cutting response time by 85%
- Did quality assurance for our internal account tools that resulted in the identification of a bug that allowed users to bypass the minimum character requirement.
- Currently working on a project with our Tier 2 Device Support team identifying what equipment and workflows are critical with the objective of increasing accuracy in our documentation.
Information Technology Administrator
Greater Michigan Plumbing and Mechanical Contracting Association
07.2013 - 05.2018
- Managed technology needs of the organization and took on many duties.
- Updated websites with current information on upcoming meetings and events.
- Complete the implementation of a new NAS that allowed secure remote access, allowing staff to access their files anywhere.
- Upgraded network infrastructure with a new wireless router and switch. Doubling the internal network speed.
- Updated all computers from Windows XP to Windows 7
- Added a password requirement for computers in the public meeting area to stop unauthorized access.
- Assisted at 3 big events every year doing photography, graphic design, and AV support.
Intern
University of Michigan Health System
01.2014 - 2014
- Tested Electronic Medical Record (EMR) system workstations for correct printer mappings, ensuring printouts routed to the correct stations.
- Verified BCMA scanner functionality with the EMR.
Intern
Transtar Autobody Technologies
06.2012 - 09.2012
- Supported IT projects, provided desktop support, and remote assistance for sales team.
- Ran new ethernet drops to the warehouse for the new shop and shipping stations.
- Created a sales map with all U.S zip codes that aligned with the new zone identification.
Education
Information Assurance
Eastern Michigan University
Skills
- Data analysis
- Strategic solution development
- Adaptability to change
- Efficient documentation management
- Detail-oriented approach
- Collaborative teamwork
- Proficient in Windows OS and MacOS
- Network diagnostics expertise
- Security-focused mindset
- User-oriented application guidance
Certification
Google: Technical Support Fundamentals
Timeline
End User Computing Spec Assoc
Michigan Medicine - Health Information Technology Services (HITS) Service Desk
05.2018 - Current
Intern
University of Michigan Health System
01.2014 - 2014
Information Technology Administrator
Greater Michigan Plumbing and Mechanical Contracting Association
07.2013 - 05.2018
Intern
Transtar Autobody Technologies
06.2012 - 09.2012
Information Assurance
Eastern Michigan University
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