Derek DeSanto
Rensselaer
Summary
Dynamic team player with strong customer service skills honed at The Works Cafe. Achieved efficiency by implementing improved checkout processes, reducing wait times. Demonstrated leadership in training new team members while maintaining a safe and organized work environment. Committed to excellence through attention to detail and effective communication.
Overview
3
3
years of professional experience
Work History
Team Member
The Works Cafe
09.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Reduced wait times for customers by implementing more efficient checkout process.
Education
High School Diploma -
La Salle Institute
Troy, New York05-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Heavy lifting
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Complex Problem-solving
- Training and mentoring
- Relationship building
Timeline
Team Member
The Works Cafe
09.2022 - Current
High School Diploma -
La Salle Institute
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