Derek Dreyer
Surprise,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking to showcase strong attention to detail and communication skills to help elevate a workplace.
Overview
9
9
years of professional experience
Work History
Home Title Specialist
Inspire Communities
Phoenix, Arizona
07.2024 - Current
- Coordinate and facilitate the transfer of home titles and Manufacturer’s Certificate(s) of
Origin (MCO) for vehicles. - Maintain detailed records and notes in our BackOffice system regarding the status of title
processes. - Follow up regularly on outstanding titles and provide updates via weekly reports.
- Manage physical titles, ensuring they are organized and updated in our tracking program
upon arrival and departure. - Initiate and oversee title corrections as necessary.
- Collaborate with the Transactions team to gather necessary sales documents for title
transfers out of company dealer names. - Communicate effectively with homeowners and communities regarding title issues and
resolutions. - Utilize OneProject for maintaining an accurate ownership trail of homes.
Sales Development Representative
SimplyClose
05.2024 - 06.2024
- Utilized a multi-channel approach to reach and connect with potential customers via cold calling, email campaigns, and social media outreach.
- Developed relationships with existing customers to increase sales opportunities.
- Developed and managed strong customer relationships over the phone.
- Scheduled appointments for customers based on their availability.
- Assisted customers in making decisions about products or services offered by the company.
Loan Processor/Loan Officer Assistant
Fairway Independent Mortgage
Glendale, AZ
08.2020 - 11.2022
- Provided assistance to underwriters in the review process of loans.
- Verified borrower information including income, assets, liabilities and employment history.
- Worked with Title Companies daily to ensure proper Title Documents were ordered and have all the correct borrower and property information.
- Ordered the proper property insurance documents needed for the loan underwriters, including flood insurance if property was within a flood zone.
- For self-employed borrowers, pulled proper tax information to confirm eligibility for applying for loan.
- Operated primarily within Encompass, very familiar with all aspects of it.
- Understanding of county websites to pull tax information on property to ensure proper values are inserted on the loan.
Insurance Adjuster
USAA
Phoenix, AZ
09.2019 - 05.2020
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns about insurance claims
- High-Level Investigation skills to determine root causes of accidents
- Make key decisions in the claims process to assess liability and close claims accordingly
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Inbound and outbound calling.
Financial Center Assistant Manager
Bank of America
07.2015 - 05.2019
- Processed Quarterly Vault and ATM Audits with a zero-error rate
- Directed day-to-day operations focused on the attainment of key business metrics and continuous improvement initiatives
- Developed strategies for employees to reach daily, monthly, and quarterly goals
- Implemented strategies to assist clients in obtaining their financial goals and milestones.
Education
High School Diploma -
Deer Valley High School
Glendale, AZSkills
- Strategic planning
- Sales
- Account management
- Copywriting
- Cold-calling
- Data Entry and Maintenance
- Finance
- Attention to detail
- Communication
- Creative Problem Solving
- Customer Data Confidentiality
- Coachable
- 80-100 WPM
Timeline
Home Title Specialist
Inspire Communities
07.2024 - Current
Sales Development Representative
SimplyClose
05.2024 - 06.2024
Loan Processor/Loan Officer Assistant
Fairway Independent Mortgage
08.2020 - 11.2022
Insurance Adjuster
USAA
09.2019 - 05.2020
Financial Center Assistant Manager
Bank of America
07.2015 - 05.2019
High School Diploma -
Deer Valley High School
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