Yougetta Gajraj
Schenectady,NY
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining office operations at Essential Properties Inc. Excels in data entry and customer service, demonstrating a positive attitude and meticulous attention to detail. Proven ability to resolve issues, leading to increased efficiency and client loyalty. Skilled in relationship building and strategic planning, contributing to team success and operational excellence.
Overview
25
25
years of professional experience
Work History
Office Assistant/ Leasing Agent
Essential Properties Inc
03.2019 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or Facebook market place.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous online support.
- Enhanced office efficiency by managing schedule.
Customer Service Representative
Turnpike Appliance Service Center
08.2003 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Associate
Broadway Merchandising Corporation
10.1999 - 06.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree - Nursing Prerequistes
Portage Learning
Beaver Falls, PA01.2024
GED -
Richmond Hill High School
Richmond Hill, NY04.2016
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Resourceful
- Prioritizing Work
- Appointment Scheduling
- Professional and mature
- Strong Problem Solver
- Scheduling appointments
- Clerical Support
- Relationship Building
- Valid Driver's License
- Team Bonding
- Meticulous attention to detail
- Scheduling Meetings
- Multi-line phone proficiency
- Payment Processing
- Issue Resolution
- Strategic Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Assistant/ Leasing Agent
Essential Properties Inc
03.2019 - Current
Customer Service Representative
Turnpike Appliance Service Center
08.2003 - 01.2018
Sales Associate
Broadway Merchandising Corporation
10.1999 - 06.2003
No Degree - Nursing Prerequistes
Portage Learning
GED -
Richmond Hill High School
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