Derek Drouin
Westbrook
Summary
Professional with extensive experience in landscape management and team leadership, focused on delivering high-quality results through effective project scheduling and resource allocation. Committed to maintaining safety compliance while supervising landscaping crews and managing equipment maintenance. Aiming to leverage expertise in client communication and problem-solving to contribute to a dynamic team environment, driving successful project outcomes and fostering positive client relationships.
Reliable Supervisor offering many years of expertise managing landscaping projects. Versed in task delegation, deadline management, and project requirements. Proven history of designing and executing superior landscaping designs to meet client needs.
Detail-oriented professional with several years of experience. Known for long-lasting work and best-in-class customer service. Proven history of reliability and dynamic leadership.
Seasoned first-line supervisor in landscaping, lawn service, and groundskeeping with comprehensive experience in leading teams to achieve project goals efficiently. Skilled in coordinating operations, managing staff performance, and ensuring quality standards are met with each project. Known for enhancing operational efficiency and employee productivity through effective management practices. Successfully implemented innovative landscaping solutions that improved client satisfaction and boosted team morale.
Overview
9
9
years of professional experience
Work History
Landscape Foreman
Greencare Landscape Management
Scarborough
05.2016 - Current
- Supervised daily landscape maintenance tasks and crew activities.
- Coordinated planting and care of trees, shrubs, and flowers.
- Ensured adherence to safety guidelines and proper equipment usage.
- Assisted in the design layout for various landscape projects.
- Communicated with clients to understand their landscaping needs.
- Managed planting, mulching, and edging of all landscape areas.
- Inspected malfunctioning equipment and troubleshot issues, returning tools to operation.
- Monitored job site safety and work quality of landscaping projects.
- Supervised crews during all phases of construction activities related to landscaping projects.
- Conducted training sessions with crew members on safe operation of machinery and tools used in landscaping operations.
- Ensured proper maintenance of equipment and tools used by crews.
- Provided direction to crew members to ensure safety regulations were followed.
- Provided guidance to team members regarding proper techniques when performing various landscaping tasks.
- Identified potential problems that could arise from existing landscape features and proposed solutions accordingly.
- Evaluated performance of crew members regularly and provided feedback as needed.
- Cut and trimmed lawns using power mowers and edgers.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Answered customer questions regarding care and general knowledge of landscape.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Performed preventative maintenance to keep equipment in excellent working condition.
- Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Applied mulch and burlap coverings to bushes and trees for winter.
Lawn Renovations Department Manager
Greencare Landscape Management
Westbrook
05.2016 - Current
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Managed team schedules and delegated tasks to optimize productivity.
- Developed training programs for new employees to enhance skill sets.
- Coordinated inventory management and maintained stock levels effectively.
- Implemented safety protocols to ensure a secure working environment.
- Facilitated communication between departments to streamline processes.
- Monitored performance metrics and identified areas for improvement.
- Maintained compliance with company policies and regulatory standards.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Utilized excellent math skills to maintain accurate inventory levels.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Managed daily operations, ensuring efficient workflow and productivity.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Resolved customer complaints and issues promptly and professionally.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Enforced safety rules and other policies to protect employees and minimize company liability.
Assistant General Manager
Greencare Landscape Management
Scarborough
05.2016 - Current
- Managed daily operations and coordinated team activities to ensure smooth workflow.
- Developed and implemented training programs for new staff and ongoing employee development.
- Oversaw equipment maintenance schedules to ensure optimal operational efficiency.
- Facilitated communication between departments to streamline project execution and resolve issues.
- Assisted in budget planning and resource allocation for various landscape projects.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Prepared weekly schedules for staff members based on their availability.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Identified customer needs and delivered relevant product solutions and promotions.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Developed and implemented effective strategies to maximize sales and profits.
- Collaborated with other departments within the organization to coordinate projects.
- Ensured compliance with company policies, procedures, and regulations.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Coordinated with the General Manager to develop and implement strategic plans.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Equipment Operator
Greencare Landscape Management
Scarborough
05.2016 - Current
- Operated heavy machinery to complete landscaping and construction projects.
- Conducted routine maintenance and inspections on equipment for safety compliance.
- Collaborated with team members to coordinate project timelines and workflow.
- Followed safety protocols to minimize risks during equipment operation.
- Assisted in training new operators on equipment handling procedures.
- Communicated effectively with supervisors regarding project updates and challenges.
- Operated a variety of heavy equipment such as backhoes, bulldozers and cranes to move earth and materials.
- Used equipment to complete jobs quickly and correctly.
- Communicated effectively with team members regarding status updates on jobsite activities.
- Performed preventative maintenance on equipment, including greasing, oiling, servicing engines and changing filters.
- Transported material from one location to another using dump trucks and other vehicles.
- Loaded and unloaded trucks with excavated material for transport to designated areas.
- Operated machinery on job sites to reduce accidents or injury.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
- Trained new employees in proper operation of heavy machinery according to company guidelines.
- Performed routine cleaning tasks on assigned equipment before returning it back into service.
- Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
- Drove flatbed traIler to move equipment between job sites.
- Assisted supervisors in preparing detailed reports related to completion of assigned jobs.
- Operated heavy equipment to demolish current structures, remove plants or trees and clear property of debris.
- Maintained machinery by repairing and replacing broken and malfunctioning components.
Landscape Sales
Greencare Landscape Management
Scarborough
05.2016 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Managed household errands and other essential duties.
Education
High School Diploma -
Windham High School
Windham Maine06-2008
Some College (No Degree) - Liberal Studies
A.R. Gould
South Portland, MESkills
- Landscape design
- Equipment maintenance
- Client communication
- Safety compliance
- Project management
- Team leadership
- Crew supervision
- Inventory management
- Problem solving
- Customer service
- Employee training
- Technical troubleshooting
- Time management
- Quality assurance
- Grading techniques
- Site analysis
- Pruning techniques
- Drainage solutions
- Retaining walls
- Job estimation
- Heavy machinery
- Snow removal
- Residential construction
- Grounds maintenance
- Yard mowing
- Project scheduling
- Lawn and grounds maintenance
- Site cleaning and organization
- Sod laying
- Project estimation and bidding
- Retaining wall construction
- Planting
References
References available upon request.
Timeline
Landscape Foreman
Greencare Landscape Management
05.2016 - Current
Lawn Renovations Department Manager
Greencare Landscape Management
05.2016 - Current
Assistant General Manager
Greencare Landscape Management
05.2016 - Current
Equipment Operator
Greencare Landscape Management
05.2016 - Current
Landscape Sales
Greencare Landscape Management
05.2016 - Current
High School Diploma -
Windham High School
Some College (No Degree) - Liberal Studies
A.R. Gould