Derek Dunn

Bought and resold preowned vehicles. Purchased from other wholesalers and auctions.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Coached and worked with sales personnel, assisting with individual selling efforts and helping sales people reach monthly goals and maximizing profits.
• Held highest PVR a in the company in Finance.

• Processed loan applications and monitored progress from start to finish.
• Negotiated loan terms and conditions with customers to secure best deal.
• Submitted, closed, and made sure deals were funded in a timely manner. All while holding the highest PVR in the company. (Documents and referrals if needed)
• Identified opportunities to cross-sell and upsell loan products to customers.
• Sold F&I products while presenting an F&I menu.
• Developed and maintained relationships with customers, lenders and other third parties.

• Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objective
• Spent 1 on 1 time with team members on daily basis to maximize unit volume, gross profit and earnings potential. (including the importance of a proper walk around)
• Have used Reynolds and Reynolds, CDK, DealerTrack, Auto Trader, TrueCar, vAuto, KBB, RouteOne and other resources to drive new and used car sales, while maximizing front and back profit.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Held the highest front gross PVR the store has ever had on a consistent basis, while keeping a high CSI, and customer retention.