Derek Estes
San Antonio
Summary
Dynamic customer service professional with a proven track record in delivering client-focused solutions and enhancing satisfaction levels. Expertise in identifying client needs, recommending tailored products and services, and effectively resolving inquiries. Strong communication and problem-solving abilities have led to significant improvements in customer experience and consistent surpassing of service goals. Committed to further advancing customer relations strategies in future roles.
Overview
29
29
years of professional experience
Work History
Customer Solutions Consultant
Fastenal
San Antonio
03.2023 - Current
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
National Accounts Sales Specialist
Fastenal
Dallas
10.2021 - 02.2023
- Negotiated pricing and contracts with major customers to maximize profits.
- Collaborated with internal departments such as marketing, finance, operations and logistics to develop effective solutions that met customer needs while achieving company goals.
- Managed multiple projects simultaneously while adhering to strict deadlines.
District Manager
Fastenal
San Antonio
01.1999 - 09.2021
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Supported sales team members to drive growth and development.
District Sales Manager
Fastenal
Houston
12.1995 - 12.1998
- Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
- Created and maintained sales environment to support business objectives.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
Bachelor of Science - Agriculture
Kansas State University
Manhattan, KS05-1991
Skills
- Performance tracking
- CRM proficiency
- Client relationship building
- Time management abilities
- Decision-making
- Evaluate leads
Timeline
Customer Solutions Consultant
Fastenal
03.2023 - Current
National Accounts Sales Specialist
Fastenal
10.2021 - 02.2023
District Manager
Fastenal
01.1999 - 09.2021
District Sales Manager
Fastenal
12.1995 - 12.1998
Bachelor of Science - Agriculture
Kansas State University
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