Derek Feeman
Santa Ana,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Customer Support, CAD/CAM Lead
Paramount Dental Studio
11.2022 - Current
- Established efficient workflow for digital dentures, which improved turnaround times by 30% and decreased shipping costs by standards
- Took on Support calls from vendors, foctors and partner labs, and efficiently resolving issues through the Live Chat within 2 minutes.
- Coordinated important cases between Customer Support, Sales and Marketing, and Lab Operations. Streamlined the distribution of cases and tasks, overseeing priority cases between departments for Doctor satisfaction.
- Optimizing and creating tracking sheets through intake, design and manufacturing stages.
- Built and maintained a database to identify trends, improving quality control and fixing designs before fabrication, ensuring high quality.
Dental Technician
01.2020 - 04.2021
- Pulled documentation from database for physicians and send to coders to be coded, then input coder recommendations for physicians
- Check records for inconsistencies and keep records in an excel spreadsheet
- Send emails out to coders for the day on newly updated documents and files
- Assisted with troubleshooting problems related to hardware, software, networks, security systems
- Developed procedures for entering new customer data into the database accurately and efficiently
- Created spreadsheets or other documents using data from internal or external sources
Writer, Producer, Director
Press Play Then Laugh
07.2018 - 08.2020
- Coordinated and communicated with Executives, Directors, Actors, and other team members to ensure each script is handled from concept to production to postproduction.
- Attended weekly writer meetings to go over scripts, pitches, rewrites and final drafts.
- Turned in scripts weekly and provided written feedback scripts by other writers.
- Scheduled cast and crew, equipment pickup, and location scouting for comedy sketches to ensure writer, director, actors and editors shared a vision for every project.
- Created production timeline to equally attribute PAs, camera operators, sound operators evenly
- Worked with editors to give detailed feedback to speed up final editing process.
- Created and encouraged a collaborative environment, with each members having a say in jokes, lines, and concept.
Supervisor, Trainer, Busser
Disneyland - Club 33
06.2014 - 07.2018
- Managed calls and requests from members, guests, and Cast Members in a timely manner.
- Resolved guest and coworkers concerns while maintaining a positive environment
- Delegated and helped with projects as the restaurant required them, anticipated and addressed all restaurant needs
- Maintained a safe work environment by adhering to all company regulations
- Supervised fine dining operations to create an exceptional experience for members and guests. Led a team of bussers, hosts, servers and bartenders to meet sales and operational goals. Created guides to help employees with customer service interactions and led professional development classes.
Education
Bachelor's - Geography
California State University, Fullerton
Fullerton, CABachelor's - Film And Television
California State University, Fullerton
Fullerton, CASkills
- Customer Service
- Friendly
- Writing
- CAD/CAM
- Microsoft Office
- Google Suite
- Project Management
- Attention to Detail
- Problem solving
- Teamwork and Collaboration
Timeline
Customer Support, CAD/CAM Lead
Paramount Dental Studio
11.2022 - Current
Dental Technician
01.2020 - 04.2021
Writer, Producer, Director
Press Play Then Laugh
07.2018 - 08.2020
Supervisor, Trainer, Busser
Disneyland - Club 33
06.2014 - 07.2018
Bachelor's - Geography
California State University, Fullerton
Bachelor's - Film And Television
California State University, Fullerton
Similar Profiles
Esteban RuizEsteban Ruiz
Dental Laboratory Technician at Paramount Dental StudioDental Laboratory Technician at Paramount Dental Studio
Jack CarterJack Carter
3D Printer/Miller at Paramount Dental Studio3D Printer/Miller at Paramount Dental Studio
Jeff TempleJeff Temple
Foreman at Paramount Pictures Studio GroupForeman at Paramount Pictures Studio Group