Derek Forbes
Tyngsborough,MA
Summary
Over 20 years in dispatching inside the transporting and logistics field of hazardous cargo. Monitor customer delivery schedules to ensure compliance with established timelines ,assist drivers with transportation route obstacles to ensure on-time delivery,provide guidance to logistics managers to assign qualified drivers to customer shipments. Inform customers about delivery schedules and statuses, attend safety and training meetings to learn about new industry regulations and guidelines
Provided excellent quality customer service by patiently listening and communicating company policies with empathy, maintained a positive attitude at all times in a fast-paced environment.. Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
26
26
years of professional experience
Work History
Operations Manager /Diesel Mechanic/Dispatcher
Forbes Petroleum Transport
03.2004 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled and organized delivery routes.
Dispatcher
Global Petroelum
01.2000 - 02.2004
- Oversee the loading of heating oil on to tractor-trailers,while controlling all rack pumps .
- Constantly observing for the following of safety guidelines as well as handling customer service calls for emergency home Heating oil deliveries
Laborer
Gulf Terminal
01.1998 - 01.2000
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Associate of Science - Diesel Mechanics Technology
Universal Technical Institute of Massachusetts
Norwood, MA05.2016
Skills
High-pressure environments
Active listening
Supervision
Multitasking
Computer tracking
Inspection checklists
Data entry
Freight transportation
Inventory counting
Planning Time management
Policies and procedures implementation
Multi-unit operations management
Incidents management
Team Building/Leadership
Experience Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
Conducted performance reviews providing coaching and feedback to benefit both company and employee
Contract Review and Recommendations
Systems Implementations
Workflow Planning
Timeline
Operations Manager /Diesel Mechanic/Dispatcher
Forbes Petroleum Transport
03.2004 - Current
Dispatcher
Global Petroelum
01.2000 - 02.2004
Laborer
Gulf Terminal
01.1998 - 01.2000
Associate of Science - Diesel Mechanics Technology
Universal Technical Institute of Massachusetts