Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derek Fritz

Newark

Summary

With 2 Years of Stand in Supervising Experience -P438 I

Offer a strong foundation in leadership and team coordination,

with a proven track record in training and managing large groups.


Trained in De-escalation ,having difficult conversations and sympathy vs empathy Via -Fedex Ground -Etna

Overview

9
9
years of professional experience
1
1
Certification

Work History

Package Handler Trainer

FedEx:Ground
05.2022 - Current
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
  • Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
  • Established performance benchmarks based on company standards, monitoring employee progress towards meeting these goals consistently.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.

City Mail Carrier

USPS
07.2021 - 05.2022
  • Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
  • Built rapport with customers along the delivery route, fostering positive relationships that contributed to an improved workplace experience.
  • Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.

TV Repair Technician

Funai Service Corporation
11.2019 - 04.2021
  • Accept all incoming returns and process them accordingly
  • Perform repairs and general maintenance on products to refurbish them
  • Use a variety of tools and skills to evaluate and determine problems in products
  • Identify and execute solutions for errors and problems

Stowing and Packing/Water Spider

Amazon
10.2017 - 11.2019
  • Use a pallet jack to sort and transport merchandise to other positions
  • Ensure all positions have ample amount of supply to perform jobs efficiently
  • Maintain a quick and steady pace to keep the team on track and focused on quota

Sales Associate

Waterbeds N’ Stuff
05.2016 - 10.2017
  • Engage with customers and create a positive shopping environment and experience
  • Answer product questions and provide educated product recommendations
  • Perform routine cleaning and stocking tasks throughout store

Education

Newark High School
01.2016

Skills

  • Empathetic- is able to understand and identify with the feelings of others
  • Multitasking- is able to efficiently complete multiple tasks at the same time in a timely manner
  • Patient- is able to remain calm and collected even in unfavorable circumstances
  • Self-motivated- is able to complete tasks and responsibilities without needing to be told to do so
  • Adaptable- is able to adjust and adapt to any variety of challenging situations
  • Punctual- is able to arrive on time, if not early, to events and complete tasks efficiently while still meeting deadlines
  • Staff management
  • Employee motivation

Certification

  • Forklift Operator Certification
  • First Aid Certification

Timeline

Package Handler Trainer

FedEx:Ground
05.2022 - Current

City Mail Carrier

USPS
07.2021 - 05.2022

TV Repair Technician

Funai Service Corporation
11.2019 - 04.2021

Stowing and Packing/Water Spider

Amazon
10.2017 - 11.2019

Sales Associate

Waterbeds N’ Stuff
05.2016 - 10.2017

Newark High School
Derek Fritz