With 2 Years of Stand in Supervising Experience -P438 I
Offer a strong foundation in leadership and team coordination,
with a proven track record in training and managing large groups.
Trained in De-escalation ,having difficult conversations
and sympathy vs empathy Via -Fedex Ground -Etna
Overview
9
9
years of professional experience
1
1
Certification
Work History
Package Handler Trainer
FedEx:Ground
05.2022 - Current
Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
Established performance benchmarks based on company standards, monitoring employee progress towards meeting these goals consistently.
Collaborated with management to address specific skill gaps and tailor training programs accordingly.
Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
City Mail Carrier
USPS
07.2021 - 05.2022
Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
Built rapport with customers along the delivery route, fostering positive relationships that contributed to an improved workplace experience.
Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
TV Repair Technician
Funai Service Corporation
11.2019 - 04.2021
Accept all incoming returns and process them accordingly
Perform repairs and general maintenance on products to refurbish them
Use a variety of tools and skills to evaluate and determine problems in products
Identify and execute solutions for errors and problems
Stowing and Packing/Water Spider
Amazon
10.2017 - 11.2019
Use a pallet jack to sort and transport merchandise to other positions
Ensure all positions have ample amount of supply to perform jobs efficiently
Maintain a quick and steady pace to keep the team on track and focused on quota
Sales Associate
Waterbeds N’ Stuff
05.2016 - 10.2017
Engage with customers and create a positive shopping environment and experience
Answer product questions and provide educated product recommendations
Perform routine cleaning and stocking tasks throughout store
Education
Newark High School
01.2016
Skills
Empathetic- is able to understand and identify with the feelings of others
Multitasking- is able to efficiently complete multiple tasks at the same time in a timely manner
Patient- is able to remain calm and collected even in unfavorable circumstances
Self-motivated- is able to complete tasks and responsibilities without needing to be told to do so
Adaptable- is able to adjust and adapt to any variety of challenging situations
Punctual- is able to arrive on time, if not early, to events and complete tasks efficiently while still meeting deadlines