Derek Froelich
Sauder Manufacturing Co.
Defiance,Ohio
1
Certification
4
years of professional experience
Experienced with IT support, including troubleshooting and system maintenance. Utilizing technical knowledge to resolve hardware and software issues efficiently. Strong understanding of collaborative work environments and adapting to evolving tech requirements.
Work History
IT Intern
4 Months- Maintained and troubleshot enterprise networking devices supporting a large manufacturing plant
- Diagnosed network bottlenecks impacting production systems and user connectivity
- Assisted with company-wide paging system upgrade across multiple departments
- Provided technical troubleshooting and support for end users and internal systems
Associate
- Provided customer service in a fast-paced environment while maintaining accuracy and efficiency
- Collaborated with team members to fulfill customer orders and maintain operational workflow
- Communicated effectively with coworkers to resolve issues and maintain service quality
Associate
7 Months- Assisted customers with product questions and problem resolution in a high-traffic retail environment
- Maintained organization and efficiency while completing assigned tasks and stocking inventory
- Collaborated with team members to meet daily operational goals
- Demonstrated strong time management and reliability while handling multiple responsibilities
Education
Bachelor of Science - Computer Science, Specialization in Cybersecurity
Network Management, IT Troubleshooting, System Administration, Programming
Skills
Strong communication skills
Team collaboration
Hardware installation
Network administration
Cybersecurity best practices
Operating systems
Customer service
Programming languages
IT management
Software development
Certification
Test Out Certifications:
- Pc Pro
- Routing Pro
- Switching Pro
- Client Pro
- Ethical Hacker Pro
- Server Pro
- Networking Pro
Timeline
IT Intern
Sauder Manufacturing Co.
06.2025 - 10.2025Read More
Associate
Chipotle
06.2024 - 06.2024Read More
Associate
Walmart Supercenter
01.2022 - 08.2022Read More
Bowling Green State University
Bachelor of Science from Computer Science, Specialization in Cybersecurity
Read More
Four County Career Center
Read More
Awards
Business Professionals of America
- 12th place nationally for Networking Fundamentals test
- 4th place Server Administration Using Microsoft state test