Derek Garcia
Santo Domingo,Dominican Republic
Summary
Versatile Instructor recognized for engaging students and delivering powerful lectures to inspire and educate. Organized and focused professional willing to go extra mile to help students both inside and outside classroom. In-depth knowledge of relevant technology to support instruction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security & Compliance Instructor
Interactive Technology Group
San Juan, Puerto Rico
10.2021 - Current
- Created a positive learning environment by establishing open communication with students, parents and colleagues.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
CEO
Lichande Investments Group
Manabao , Dominican Republic
03.2013 - Current
- Represented the organization at conferences, events, and networking activities as needed.
- Facilitated board meetings and provided leadership guidance to senior management.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
Solutions Architect
Binyod LLC
Houston, TX
07.2021 - 11.2022
- Assisted customers with installation of operating systems and applications.
- Participated in brainstorming sessions to identify solutions for complex problems faced by customers.
- Attended team meetings regularly to discuss updates on current projects or initiatives.
- Provided training sessions for new employees on the use of computer systems and office equipment.
- Provided technical support to customers by troubleshooting hardware, software and network issues.
- Coordinated with other departments such as sales, marketing or engineering when necessary.
IT Service Desk Analyst
Nerdot SRL
Distrito Nacional, Dominican Republic
07.2020 - 08.2021
- Installed and configured computer hardware operating systems and applications.
- Provided technical assistance to customers via telephone and email, troubleshooting hardware and software issues.
- Monitored system performance for potential problems or outages and conducted root cause analysis of any identified incidents.
- Managed inventory levels of spare parts used in repairs and upgrades.
- Performed regular maintenance checks on systems under management to prevent future issues from arising.
- Developed reports detailing service desk activities including number of tickets opened, closed or pending resolution.
- Created knowledge base articles for frequently asked questions about services offered by the IT Service Desk team.
- Conducted research into software and hardware products to determine their suitability for customer needs.
IT Manager
Verdesol EcoTours
Jarabacoa, Dominican Republic
01.2014 - 02.2019
- Conducted research to identify new technologies that could improve operations.
- Evaluated emerging trends in information technology to recommend upgrades or improvements.
- Trained staff members on various aspects of computer usage and software applications.
- Implemented strategies for improving customer service levels through enhanced use of technology.
- Assessed current infrastructure capabilities against future requirements.
Education
GED -
Programa Educativo Alcance
Puerto Rico05-2008
High School Diploma -
Episcopal Cathedral School
Puerto Rico05-2007
Some College (No Degree) - Biotechnology
Universidad Interamericana
Bayamon, PRSome College (No Degree) - Medicine (Pre-Medicine)
Universidad Nacional Pedro Henriquez Ureña
Santo Domingo, DRSkills
- Learning skills development
- Class Instruction
- Student Records Management
- Differentiated Instruction
- Assignment Grading
- Classroom Management
- Technology Integration
- Cultural Sensitivity
- Public Speaking
- Education assessments
- Attendance monitoring
- HIPAA Compliance
- Cybersecurity frameworks
- Configuration Management
- Firewall Management
- Network Security
- Business Continuity
- Compliance Management
- Disaster Recovery
- Network protocols
- Disaster Recovery Planning
Languages
English
First Language
Spanish
Proficient (C2)
C2
Korean
Intermediate (B1)
B1
Certification
MCT: Microsoft Certified Trainer.
Microsoft Certified AZ-900: Azure Fundamentals.
Microsoft Certified SC-900: Security, Compliance, Identity Fundamentals.
Microsoft Certified MS-500: Security Administrator Associate.
Microsoft Certified MS-100: Identity and Services.
Technologies
- (+6 Years) Microsoft Office 365
(+10 Years) Windows OS
(+6 Years) Microsoft Azure
(+3 Years) Microsoft Enterprise Mobility and Security
(+5 Years) Microsoft 365
Timeline
Security & Compliance Instructor
Interactive Technology Group
10.2021 - Current
Solutions Architect
Binyod LLC
07.2021 - 11.2022
IT Service Desk Analyst
Nerdot SRL
07.2020 - 08.2021
IT Manager
Verdesol EcoTours
01.2014 - 02.2019
CEO
Lichande Investments Group
03.2013 - Current
GED -
Programa Educativo Alcance
High School Diploma -
Episcopal Cathedral School
Some College (No Degree) - Biotechnology
Universidad Interamericana
Some College (No Degree) - Medicine (Pre-Medicine)
Universidad Nacional Pedro Henriquez Ureña
MCT: Microsoft Certified Trainer.
Microsoft Certified AZ-900: Azure Fundamentals.
Microsoft Certified SC-900: Security, Compliance, Identity Fundamentals.
Microsoft Certified MS-500: Security Administrator Associate.
Microsoft Certified MS-100: Identity and Services.
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