Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rachelle Johnson

Rachelle Johnson

CPhT
Bentonville,AZ

Summary

To use my 25 years of knowledge obtained as a pharmacy technician and my 4 years' experience of team building, goal setting, training, scheduling, management, and auditing to benefit me in transitioning into this position and becoming and asset to your organization. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

28
28
years of professional experience
1
1
Certification

Work History

CPhT Instructor – NHA Program

Academy at GTEC
03.2024 - Current
  • Instructed students in NHA curriculum to achieve national certification.
  • Developed hands-on lab activities to enhance students' job-related skills.
  • Recruited students for educational programs.
  • Partnered with pharmacies to offer externships for students.

CPhT

ARCARE pharmacy
02.2021 - 03.2024
  • Delivered outstanding customer service.
  • Created and dispensed medication mixtures.
  • Input prescription data and dispense medications accurately.
  • Guided patients in locating suitable over-the-counter products.
  • Maintained accurate records of sales daily.
  • Delivered training to employees and guided student learning effectively.
  • Managed multi-line phone system.
  • Facilitated communication of refill requests by fax to doctor offices.
  • Secured necessary prior authorizations for patients.
  • Enabled patients to obtain medications affordably via 340B initiative.
  • Coordinated acquisition of essential medications and supplies.
  • Handled processing of overstock returns.
  • Managed the intake and shelving of orders.
  • Coordinated the proper routing of expired pharmaceuticals to INMAR for destruction.
  • Supported continuous compliance in alignment with Joint Commission guidelines for 340B operations.
  • Facilitated access to affordable medications for patients by coordinating efforts with clinic team.

Retail Pharmacy Technician

Infinity Care Solutions
10.2019 - 02.2021
  • Delivered outstanding customer service.
  • Processed prescription requests efficiently.
  • Guided patients to appropriate over-the-counter product selections.
  • Operated cash registers and maintained balanced tills.
  • Operated advanced multi-line phone systems seamlessly.
  • Streamlined medication refill processes by faxing requests directly to medical practices.

Patient Care Coordinator

Infinity Compounding Solutions
10.2018 - 10.2019
  • Managed schedules to guarantee prompt refill of specialty meds.
  • Guided individuals toward financial aid options to ensure access to necessary prescriptions.

Retail pharmacy technician

Medicine Man/Oak Grove JFK
08.2016 - 10.2018
  • Facilitated excellent customer interactions.
  • Filled medication requests with precision.
  • Assisted patients in selecting appropriate over-the-counter products.
  • Handled financial transactions with speed and accuracy.
  • Educate students and instruct new hires.
  • Managed and directed inbound call operations on a multi-line phone system.
  • Processed medication refill authorizations by transmitting faxes to medical offices.
  • Secured prior authorizations to facilitate patient care.
  • Led coordination efforts for the med-to-bed program at Baptist Springhill hospital.
  • Oversaw inventory control and handled return processes.

Retail Pharmacy Technician

Medicine Man - Main Street
10.2014 - 10.2018
  • Ensured excellent service for all client interactions.
  • Processed, entered, and fulfilled prescription orders.
  • Guided patients in selecting suitable over-the-counter products.
  • Provided excellent customer service during payment interactions.
  • Provided training for recent hires.
  • Managed multi-line phone system efficiently.
  • Transmitted prescription refill requests to medical offices.
  • Secured prior authorizations for patient treatments.
  • Aided in the coordination of medication therapy management.
  • Oversaw inventory operations and return procedures.
  • Verified and maintained accurate supply levels within automated pharmaceutical systems.

Retail pharmacy technician

Drug Emporium
05.1997 - 08.2016
  • Ensured top-quality assistance across customer interactions.
  • Prepared precise combinations of medications for prescriptions.
  • Processed, entered, and distributed medication orders.
  • Helped patients locate over-the-counter products.
  • Managed cash transactions efficiently.
  • Conducted thorough training sessions for newly onboarded employees to enhance operational proficiency.
  • Handled multiple incoming calls seamlessly.
  • Facilitated transmission of prescription refill requests to physician offices.
  • Secured prior authorizations across diverse patient cases.

Key Holder/Assistant Manager

J.Jill Midtowne
10.2006 - 03.2008
  • Drove superior sales results with proactive motivation and selling behaviors.
  • Consistently observed team and customer engagement to ensure seamless interaction.
  • Facilitate continuous development of team using secret shopper evaluations.
  • Worked closely with team leaders on enhancing employee skills through targeted training.
  • Contribute to hiring process and staff education.
  • Optimized work schedules, leading to higher staff output and increased sales.
  • Monitored and enforced compliance with branding guidelines.
  • Aligned displays and layouts with corporate-established aesthetic protocols.
  • Oversaw inventory management to maintain a neat store environment.

Assistant Manager

Gymboree Park Plaza
02.2004 - 10.2006
  • Drove exceptional sales success by employing strategic selling methods and energizing the team.
  • Monitored customer traffic and team communication continuously.
  • Promoted team and individual improvement through frequent utilization of mystery shopping feedback.
  • Worked closely with managers to pinpoint skill development areas.
  • Aided in recruitment process and enhancement of employee skills.
  • Enhance sales outcomes by optimizing store scheduling for peak productivity.
  • Maintained visual presentation standards effectively.

Seasonal Sales Associate

Gymboree Park Plaza
12.2003 - 02.2004
  • Maintained outstanding service standards.

Education

BACHELOR’S OF SCIENCE - Biology, Chemistry & Accounting

UALR
Little Rock, AR

Comprehensive Academic Diploma With Honors -

Blytheville SENIor High School
Blytheville, AR

Skills

  • Strong communication skills
  • Public speaking
  • Class instruction
  • Lesson planning
  • Curriculum development
  • Expertise in subject matter
  • Group and individual instruction
  • Continuous professional development
  • Collaborative team player
  • Student engagement
  • Engaging presentation style
  • Instructional techniques
  • Adaptable teaching approach
  • Differentiated instruction
  • Classroom management
  • Recordkeeping
  • Online teaching experience
  • Individualized instruction strategies
  • Interpersonal relationship building
  • Technology integration
  • Student evaluation
  • Progress evaluations
  • Multicultural sensitivity
  • Testing and grading
  • Project-based learning implementation
  • Cultural sensitivity
  • Classroom management techniques
  • Student records management
  • Active learning promotion
  • Effective lesson planning
  • Curriculum development expertise
  • Assignment grading
  • Curriculum design
  • Student counseling
  • Differentiated instruction techniques
  • Student rapport
  • Technology integration proficiency
  • Student advocacy
  • Innovative lesson planning
  • Instructional design
  • Academic advisement
  • Student-centered learning focus
  • Attendance monitoring
  • Special needs teaching
  • Continuing education
  • Detailed instruction
  • Critical thinking development
  • Curriculum planning and implementation
  • Learning objectives
  • Informative lectures
  • Education assessments
  • Interactive teaching and learning
  • Learning skills development
  • Curriculum delivery
  • Quizzes, tests, and exams
  • Adult learning
  • Academic instruction
  • Innovative teaching methods
  • Technology integrated instruction
  • Diverse student populations
  • Problem-solving
  • Interpersonal and social skills
  • Schedule management
  • Conflict resolution
  • Relationship building
  • Positive learning environment
  • Team collaboration
  • Positive reinforcement
  • Diversity and inclusion
  • Safety protocols
  • Student motivation and engagement
  • Student-centered learning
  • Team teaching and collaboration
  • Student support
  • Audio-visual aids
  • Creative instruction style
  • Social development
  • Classroom technology
  • Documentation and reporting
  • Classroom safety practices
  • Classroom technology implementation
  • Learning assessments
  • Google classroom
  • Group learning mechanics
  • Program design
  • Cooperative learning experience
  • Nonviolent crisis intervention
  • Co-teaching and Co-planning
  • Test proctoring
  • Core curriculum and standards
  • Instructional materials creation

Certification

  • Arkansas State Board of Pharmacy, Pharmacy Technician License, PT83986
  • Pharmacy Technician Certification Board, CPHT, 30190821
  • Apexus 340B University, On Demand Certification
  • Power-Pak Medication Therapy Management, National Certificate Training Program for Pharmacy Technicians
  • Power-Pak Regulatory Compliance Certificate Program, For Pharmacy Technicians
  • National Healthcare Association, Essentials of Leadership and Management in Healthcare Certification
  • American Red Cross, Adult and Child CPR/AED Certification, 014HVTE

Timeline

CPhT Instructor – NHA Program

Academy at GTEC
03.2024 - Current

CPhT

ARCARE pharmacy
02.2021 - 03.2024

Retail Pharmacy Technician

Infinity Care Solutions
10.2019 - 02.2021

Patient Care Coordinator

Infinity Compounding Solutions
10.2018 - 10.2019

Retail pharmacy technician

Medicine Man/Oak Grove JFK
08.2016 - 10.2018

Retail Pharmacy Technician

Medicine Man - Main Street
10.2014 - 10.2018

Key Holder/Assistant Manager

J.Jill Midtowne
10.2006 - 03.2008

Assistant Manager

Gymboree Park Plaza
02.2004 - 10.2006

Seasonal Sales Associate

Gymboree Park Plaza
12.2003 - 02.2004

Retail pharmacy technician

Drug Emporium
05.1997 - 08.2016

BACHELOR’S OF SCIENCE - Biology, Chemistry & Accounting

UALR

Comprehensive Academic Diploma With Honors -

Blytheville SENIor High School

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Rachelle JohnsonCPhT