Derek Gelter
Bethel,OH
Summary
Dynamic Personal Banker Officer and Department Manager with a proven track record at Fifth Third Bank and Kroger. Excelled in loan processing and customer service, surpassing sales goals and enhancing customer satisfaction through effective teamwork, analytical thinking, and a positive attitude. Achieved branch targets by leveraging industry knowledge and exceptional communication skills.
Overview
8
8
years of professional experience
Work History
Personal Banker Officer
Fifth Third Bank
02.2020 - Current
- Collaborated with team members to achieve branch targets while maintaining high levels of customer service.
- Consistently maintained up-to-date knowledge about current industry trends, regulations, and bank offerings to provide the most accurate guidance possible for clients.
- Managed risk by carefully reviewing loan applications and making informed decisions based on creditworthiness assessments.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Exceeded sales goals with proactive cross-selling of bank products and services to meet client needs.
- Maintained compliance in all transactions, adhering to bank policies and regulatory requirements.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Department Manager
Kroger
08.2016 - 02.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH05-2019
High School Diploma -
New Richmond
New Richmond, OH05-2015
Skills
- Loan processing
- Positive attitude
- Attention to detail
- Verbal and written communication
- Time management
- Decision-making
- Analytical thinking
- Multitasking Abilities
- Teamwork and collaboration
- Organizational skills
- Branch operations
- Customer service
Timeline
Personal Banker Officer
Fifth Third Bank
02.2020 - Current
Department Manager
Kroger
08.2016 - 02.2020
Associate of Science - Criminal Justice
University of Cincinnati
High School Diploma -
New Richmond
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