Derek Gelter
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Personal Banker II
Fifth Third
06.2021 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Helped maintain OPS excellence within our branch.
Personal Banker I
Fifth Third Bank
01.2020 - 06.2021
Department Manager
Kroger
08.2016 - 01.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Education
Associate of Applied Science - Forensic Science
University of Cincinnati Clermont College
Batavia, OH05.2019
High School Diploma -
New Richmond High School
New Richmond, OH05.2015
Skills
- Revenue Generation
- Deposit Verification
- Client Relationship Management
- Business Development
- Branch Operations
- Customer Satisfaction
- Financial Advisement
- Teller Auditing
- Safe Deposit Box Oversight
- Cash Handling
- Cash Vault Auditing
- Credit Card Applications
- Loan Application Advisement
- Providing Feedback
- Partnering and Relationships
- Coaching Clients
- Branch Management
- Teller Transactions
- Account Management
- Personal Coaching
- ID Verification
- Technical Training
- Retail Mortgages
- Small Business Relations
- Monthly Audits
- Assist Tellers
- Open New Accounts
- Loans
References
Lawrence Kocisko - Investment Executive - 5132321911
Jason Hermes - Preferred Relationship Manager - 5136242607
Anthony Masturzo - Mortgage Loan Originator - 5133153575
Kathleen Allgeier - Financial Center Manager Anderson - 5136242601
Anthony Defrancesco - Financial Center Manager Eastgate - 5137525970
Timeline
Personal Banker II
Fifth Third
06.2021 - Current
Personal Banker I
Fifth Third Bank
01.2020 - 06.2021
Department Manager
Kroger
08.2016 - 01.2020
Associate of Applied Science - Forensic Science
University of Cincinnati Clermont College
High School Diploma -
New Richmond High School
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