Derek Gentry
Wilson,OK
Summary
Dedicated professional with proven skills in customer service, inventory management, and staff training. Committed to maintaining high standards of quality and efficiency in workplace operations.
Overview
17
17
years of professional experience
Work History
Bakery Worker
Sweet 16 Bakery
Ardmore, Oklahoma
09.2024 - 07.2025
- Operated baking equipment, including ovens and mixers, ensuring safety and efficiency.
- Prepared and baked goods such as cakes, cookies, and cupcakes, following established recipes.
- Maintained cleanliness of workstations and adhered to sanitation guidelines.
- Monitored inventory levels of bakery needs, promptly reordering to avoid shortages.
- Greeted customers, offered menu recommendations, and documented order details, including special preferences.
- Trained new staff on proper methods for preparing and serving bakery items, along with using POS and inventory systems.
- Accurately operated cash registers for customer transactions and sales processing.
Elderly Caretaker
For my grandmother
Wilson, Oklahoma
03.2020 - 07.2025
- Administered medications according to prescribed schedules.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Provided companionship through meaningful interactions to combat loneliness.
- Assisted with mobility and exercise routines.
- Organized transportation and coordinated appointments for necessary medical care and social engagements.
Assistant Manager
Park Dental Research (Pro-digital Labs)
Ardmore, Oklahoma
03.2019 - 05.2020
- Managed daily operations of dental research projects and lab activities.
- Coordinated staff schedules to ensure optimal coverage and productivity.
- Assisted in developing protocols for new dental products and technologies.
- Trained new employees on lab procedures and safety standards.
- Monitored inventory levels of dental materials and supplies for efficient use.
- Supported quality control efforts to uphold research integrity and compliance.
- Implemented process improvements to enhance lab workflow efficiency.
- Utilized 3D printing technology, Stereolithography (SLA), to produce prototypes of dental models.
Banking Specialist
First National Bank and Trust of Ardmore
Ardmore, Oklahoma
06.2008 - 03.2018
- Processed deposits, withdrawals, and account creation while maintaining precise transaction records. Managed loan applications while ensuring compliance with banking regulations.
- Collaborated with team members to swiftly resolve customer issues and improve satisfaction.
- Trained new staff on banking procedures and customer service standards for optimal performance.
- Built strong client relationships to boost satisfaction, and establish loyalty.
- Safeguarded confidentiality of banking records to prevent potential data breaches.
Education
Associate of Science - Liberal Arts And Sciences
Murray State College
Tishomingo, OK05-2011
Skills
- Equipment operation
- Inventory management
- Customer service
- Process improvement
- Effective communication
- Problem solving
- Team collaboration
- Attention to detail
- Cleaning and sanitizing
- Telephone etiquette
- POS system experience
- Supply ordering
- Flexible schedule
- Computer troubleshooting
- Data entry
- Customer relationship management
Affiliations
- Designated "Tech Guy" among my family and friends.
References
References available upon request.
Timeline
Bakery Worker
Sweet 16 Bakery
09.2024 - 07.2025
Elderly Caretaker
For my grandmother
03.2020 - 07.2025
Assistant Manager
Park Dental Research (Pro-digital Labs)
03.2019 - 05.2020
Banking Specialist
First National Bank and Trust of Ardmore
06.2008 - 03.2018
Associate of Science - Liberal Arts And Sciences
Murray State College