Derek Glowniak
Sparks,NV
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Sales Associate
Big 5 Sporting Goods
06.2024 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Closing Manager
Rocket Fizz
01.2022 - 10.2023
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assistant Manager
Axe & Throw
02.2020 - 11.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Seasonal Cashier
Gamestop
11.2019 - 01.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Front Desk
Fitness For $10
03.2019 - 05.2019
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
High school Diploma -
Edward C Reed High School
Sparks, NV06.2019
Skills
- Computers Literacy
- Technical troubleshooting
- Hard working
- Willing to learn
- Adaptability
- Creative solutions
- Identifying strengths
- Willingness to lead
- Upselling
- Retail loss prevention
- Inventory tracking
- Teamwork and collaboration
References
- Jose, Manager, Big 5 Sporting Goods, (775) 544-7994
- Gianna, Supervisor, Rocket Fizz, (775) 440-7400
- Abi, General Manager, Axe & Throw, (775) 813-4130
- Bobby, Store Leader, Gamestop, (209) 968-4235
Timeline
Sales Associate
Big 5 Sporting Goods
06.2024 - Current
Closing Manager
Rocket Fizz
01.2022 - 10.2023
Assistant Manager
Axe & Throw
02.2020 - 11.2021
Seasonal Cashier
Gamestop
11.2019 - 01.2020
Front Desk
Fitness For $10
03.2019 - 05.2019
High school Diploma -
Edward C Reed High School
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