Yanay Paz

• Developed filing systems to enhance document retrieval speed and maintain organization of sensitive records.
• Maintained accurate patient records and ensured compliance with health regulations.
• Processed incoming calls and routed inquiries to appropriate personnel efficiently.
• Implemented filing systems that improved document retrieval times and organization.
• Developed standard operating procedures to enhance workflow efficiency within the unit.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
• Maintained patient confidentiality in line with HIPAA regulations.
• Supported office staff and operational requirements with administrative tasks.
• Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.

• Provided product information and resolved concerns to assist customers.
• Experienced with social media and communications platforms.
• Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
• Collected payments, issued receipts and updated accounts to reflect new balances.
• Maintained business records by updating customer information.
• Answered phone calls and welcomed visitors to office.
• Dispersed incoming mail to correct recipients throughout office.
• Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
• Resolved office equipment issues and scheduled service for advanced problems.
• Monitored calendars and scheduled appointments based on availability and established load limits.
• Collected and coded various documents to prepare for filing, storage and processing.

Handle costumers and their needs with any issues and bad experience they may had or having Softwares experience

Excel experience

• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Managed, scheduled and coordinated office functions and activities for employees.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Monitored operations of computer systems and hardware.
• Responded quickly to meet customer needs and resolve problems.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.
• Delivered quality customer service to staff and customers.

• Worked hard to learn required tasks quickly to maximize performance.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Built and maintained working relationships with peers and upper management.
• Looked for ways to go above and beyond job requirements.
• Upheld high standards of productivity and quality in operations.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
• Assisted newly hired team members by explaining company procedures and safety requirements.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Put together multiple, concurrent orders during dinner and lunch hours.
• Rotated stock items and ingredients to maintain freshness.
• Completed more than 300 orders each shift with focus on quality and efficiency.
• Prepared up to 200 orders per shift in busy restaurant.
• Identified machine malfunctions, leading to cost-saving repairs.

• Worked hard to learn required tasks quickly to maximize performance.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Built and maintained working relationships with peers and upper management.
• Looked for ways to go above and beyond job requirements.
• Upheld high standards of productivity and quality in operations.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
• Assisted newly hired team members by explaining company procedures and safety requirements.
• Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
• Rotated through series of different stations based on team needs.
• Completed additional learning opportunities to advance knowledge and move into senior team member position.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Greeted customers and responded to informational requests.
• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Replenished food items from inventory and rotated ingredients.
• Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.