Derek Gordon
Gordon Cleaning Service
Pittsburgh,USA
11
years of professional experience
High-performing and adaptable professional with a Bachelor’s degree in Interdisciplinary Studies and a proven record of leadership, accountability, and excellence in fast-paced environments. Offers experience in operations, customer service, team leadership, and program coordination, with the ability to build strong relationships, solve complex problems, and adapt quickly to new challenges. Recognized for exceptional work ethic, professionalism, and a collaborative approach that drives results and strengthens team performance. Brings the discipline of a collegiate athlete, outstanding communication skills, and a commitment to continuous growth while consistently delivering value to every organization and team.
Work History
Basketball Skills Trainer and Youth Development Coach
2 Months- Delivered individualized and group basketball training focused on improving fundamental skills, game IQ, confidence, and overall player development for athletes of all ages and skill levels.
- Built meaningful relationships with young athletes by creating a positive, encouraging environment that emphasized accountability, discipline, teamwork, and personal growth both on and off the court.
- Planned and led engaging practices, skill clinics, and development sessions while tailoring instruction to meet each athlete’s unique strengths, goals, and learning style.
- Served as a mentor and positive role model, helping athletes build confidence, develop leadership skills, and overcome challenges through consistent encouragement and constructive feedback.
- Evaluated player performance and tracked progress to create personalized development plans, helping athletes reach their goals while fostering a lifelong passion for the game.
Guest Services Associate
3 Years 4 Months- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed parking operations, ensuring compliance with company policies and safety regulations.
- Trained new associates on service protocols and operational procedures to maintain high standards.
- Resolved guest inquiries and complaints efficiently, fostering positive relationships and repeat business.
Traffic Control Specialist
3 Years 4 Months- Coordinated traffic control measures to ensure safety in high-traffic work zones.
- Implemented safety protocols to minimize hazards and maintain compliance with regulations.
- Monitored site conditions, adjusting traffic patterns as needed for efficiency and safety.
- Coordinated effectively with multiple teams and departments to develop comprehensive traffic control strategies that balanced safety, efficiency, and project requirements.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges or changes on the job site.
Facility Maintenance Technician
10 Years 6 Months- Handled day-to-day maintenance and repairs to keep the facility running safely and efficiently, responding quickly to maintenance issues as they came up.
- Performed routine inspections and preventive maintenance on equipment and building systems to help prevent breakdowns and reduce downtime.
- Troubleshot and completed repairs involving electrical, plumbing, mechanical, and general building maintenance while following all safety procedures.
- Worked closely with team members and outside vendors to complete maintenance projects on time, keeping work areas clean, organized, and safe throughout the process.
- Took pride in maintaining a clean, functional, and well-kept facility by identifying problems early, completing repairs efficiently, and making sure everything was operating as expected.
Front Desk
1 Year- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Cashier
3 Months- Processed customer transactions accurately using point-of-sale systems.
- Managed cash drawer, ensuring balanced totals at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained organized and clean checkout area to promote safety and efficiency.
- Implemented inventory tracking methods to minimize stock discrepancies.
Counselor
3 Years 3 Months- Developed personalized counseling plans to address individual client needs and promote mental wellness.
- Facilitated group therapy sessions, enhancing peer support and communication among participants.
- Conducted assessments to identify clients' strengths, challenges, and appropriate intervention strategies.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients in crisis situations.
- Being a listener to make sure they are heard and feel validated while also giving feedback that best supports them.
Public Work
2 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Arts - Interdisciplinary Studies
Skills
Achieved project success through effective team collaboration and support.
Fostered professional growth among peers through impactful mentorship.
Delivered successful events that improved team morale and community presence.
Streamlined data management processes
resulting in improved project efficiency.
Resolved conflicts swiftly
contributing to a positive team environment.
Identified performance gaps through thorough analysis
leading to actionable insights.
Drove strategic initiatives that aligned team goals with organizational vision.
Enhanced customer satisfaction through dedicated service and support.
Managed multiple projects simultaneously
ensuring timely completion.
Optimized time management practices
resulting in improved workflow.
Adapted to challenges seamlessly
maintaining high performance levels.
Demonstrated resilience in overcoming obstacles
leading to successful outcomes.
Timeline
Basketball Skills Trainer and Youth Development Coach
The Scoring Factory
05.2026 - CurrentRead More
Front Desk
Holloway Health & Wellness Center
05.2025 - 05.2026Read More
Cashier
Hometown Liquor
05.2025 - 08.2025Read More
Guest Services Associate
ProPark America
03.2023 - CurrentRead More
Traffic Control Specialist
Front Line Flagging, Inc.
03.2023 - CurrentRead More
Counselor
Ozanam
05.2016 - 08.2019Read More
Facility Maintenance Technician
Gordon Cleaning Service
01.2016 - CurrentRead More
Public Work
Bloomfield/Garfield Jubilee
06.2015 - 08.2015Read More
Lindsey Wilson University
Bachelor of Arts from Interdisciplinary Studies
Read More