Derek Gray
Independence,OR
Summary
Experienced administrative professional with excellent customer service, time management and multitasking abilities. Knowledgeable about handling insurance claims, drafting correspondence and coordinating files. Looking for a challenging role with a growing team.
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
21
21
years of professional experience
Work History
Claims Assistant
SAIF
09.2021 - Current
- - Manage customer inquiries and claims processing with critical thinking and attention to detail.
- - Prepare documentation for claims procedures and ensure accuracy in information provided.
- - Collaborate with medical providers and policyholders to facilitate claim activities.
- - Audit claim records to ensure compliance with policies and timely closure.
- - Think outside the box to creatively address issues that may arise at any moment.
Registrar Lead
Salem Health
05.2017 - 08.2021
- - Admitted patients and conducted insurance investigations to streamline registration processes.
- - Communicated complex policies effectively to patients and staff.
- - Organized office operations and maintained accurate documentation.
- - Lean Leader
- - Coordinated employee activities and meetings.
Coach/Team Manager
T-Mobile
03.2013 - 08.2018
- - Served as leadership to a team of 40 agents, and 5 team leads.
- - Served as a liaison between customers and the company, ensuring accurate information delivery.
- - Trained new hires in customer service protocols and resolved escalated issues.
- - Met retention metrics consistently in a high-volume environment.
- - Coordinate events site wide as well as inside my team alone
- - Led coaching and improvement plan sessions on many occasions.
Mental Health Therapy Technician
Oregon State Hospital
01.2007 - 01.2013
- - Monitored and escorted residents, ensuring safety during activities and outings.
Certified Caregiver
Partnerships in Community Living
01.2005 - 01.2006
- - Provided compassionate care and support to individuals with diverse needs.
- - Assisted with daily living activities, including meal preparation, personal hygiene, and medication management.
- - Developed and maintained positive relationships with clients and their families.
- - Ensured the dignity and respect of clients while fostering a supportive environment.
- - Documented care provided and communicated effectively with healthcare professionals.
Education
Bachelor's Degree - Communications
Grand Canyon University
01-2024
AA - Business
College Of the Siskiyous
01-2009
Skills
- Platform expertise
- Customer service excellence
- Advocacy for those in need
- Problem solving
- Communication
- Creativity
- Strategic thinking
- Microsoft office
- Claim investigation
- Data entry
- Managing records
- Managing case files
- Claims investigation
- Conflict resolution
- Interpersonal communication
- Claims processing
Timeline
Claims Assistant
SAIF
09.2021 - Current
Registrar Lead
Salem Health
05.2017 - 08.2021
Coach/Team Manager
T-Mobile
03.2013 - 08.2018
Mental Health Therapy Technician
Oregon State Hospital
01.2007 - 01.2013
Certified Caregiver
Partnerships in Community Living
01.2005 - 01.2006
AA - Business
College Of the Siskiyous
Bachelor's Degree - Communications
Grand Canyon University