Derek Hager
WinstonSalem,NC
Summary
Dynamic and results-driven professional with extensive management experience at Biscuitville, excelling in customer service and team collaboration. Proven track record in enhancing operational efficiency and resolving conflicts, while maintaining high standards of service. Holds a valid driver's license and consistently fosters a positive work environment to drive team success.
Dependable [Desired Position] with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Overview
22
22
years of professional experience
Work History
Transfer/Delivery Driver
Advintage Distributing
03.2020 - 01.2025
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Navigated local routes efficiently to ensure timely deliveries.
- Loaded and unloaded packages, verifying accuracy and condition of items.
- Communicated effectively with customers regarding delivery status and inquiries.
Manager
Sonics Drive In
03.2018 - 03.2020
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff, fostering skill development and teamwork.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Managed inventory control, optimizing stock levels and minimizing waste.
Manager
7 11
08.2015 - 03.2018
- Developed employee schedules, aligning staffing with peak service hours.
- Analyzed sales data to inform strategic decisions and drive revenue growth.
- Ensured compliance with health regulations, maintaining high standards of food safety.
- Coordinated special events, enhancing customer engagement and community presence.
Manager
Biscuitville
04.2013 - 03.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Cookout Restaurant
05.2003 - 03.2013
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Science - History
Lees McRae College
Banner Elk, NCSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Timeline
Transfer/Delivery Driver
Advintage Distributing
03.2020 - 01.2025
Manager
Sonics Drive In
03.2018 - 03.2020
Manager
7 11
08.2015 - 03.2018
Manager
Biscuitville
04.2013 - 03.2015
Manager
Cookout Restaurant
05.2003 - 03.2013
Bachelor of Science - History
Lees McRae College