Derek Hawkins
Brandywine,MD
Summary
I am a hard worker, a team player, and a great communicator. I work as a volunteer at Church of God Lothian, giving out food boxes and produce to the community during Covid-19. After that I started working at Chick-fil-A Brandywine, serving the people in my community.
Overview
4
4
years of professional experience
Work History
Front of House Team Member
Chick-fil-A
06.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes and communication between team members.
- Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
Community Work Volunteer
Lothian Church Of God
09.2020 - 01.2021
- Fostered community growth by organizing and leading various volunteer projects.
- Played an integral role in improving overall quality of life within the community through dedicated service and proactive problemsolving.
Education
High School Diploma -
Lothian Church of God Academy
Lothian, MD06.2024
Skills
- Greeting guests
- Order Taking
- Cleanliness
- Money Handling
- Team Collaboration
- Guest Relations
- Staff Coordination
- Professional Appearance
- Menu Memorization
- Training and mentoring
- Building rapport
Timeline
Front of House Team Member
Chick-fil-A
06.2023 - Current
Community Work Volunteer
Lothian Church Of God
09.2020 - 01.2021
High School Diploma -
Lothian Church of God Academy