Summary
Overview
Work History
Education
Skills
Timeline
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Derek Heideman

Jacksonville

Summary

Energetic and service-oriented professional with a background as a golf caddie, bringing strong customer service, communication, and problem-solving skills to the restaurant industry. Experienced in anticipating client needs, managing fast-paced environments, and maintaining professionalism under pressure. Proven ability to create positive guest experiences through attention to detail, adaptability, and teamwork—skills directly transferable to providing exceptional service in a restaurant setting.

Overview

2
2
years of professional experience

Work History

Golf Caddie

Caddiemaster
05.2025 - 08.2025
  • Delivered personalized customer service by anticipating golfers’ needs, offering advice on course strategy, and ensuring an enjoyable experience.
  • Maintained professionalism and a positive attitude while assisting clients of varying skill levels, adapting communication style to each golfer.
  • Provided timely and attentive support by carrying equipment, maintaining pace of play, and ensuring golfers’ satisfaction throughout the round.
  • Built rapport and lasting relationships with club members and guests, enhancing their overall impression of the course and services.
  • Resolved on-course challenges calmly and efficiently, demonstrating problem-solving and service-oriented skills.

Lawn Mower

Self Owned Business
06.2023 - 08.2024
  • Loaded and unloaded mowing equipment at customer locations.
  • Removed rocks and other items from lawn for mower safety and clean appearance.
  • Edged sidewalks, driveways, and landscape features using line trimmer.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Greeted property owners and other individuals on property to maintain friendliness.
  • Obtained feedback from customers to identify areas of improvement.

Education

Bachelor of Science - Finance

Florida State University
Tallahassee, FL
05-2029

High School Diploma -

Bishop Kenny High School
Jacksonville, FL
05-2025

Skills

  • Effective customer support
  • Clear and Professional Communication
  • Detail-oriented approach
  • Time Management
  • Effective multitasking
  • Teamwork and Collaboration
  • Analytical problem-solving
  • Professionalism and Courtesy

Timeline

Golf Caddie

Caddiemaster
05.2025 - 08.2025

Lawn Mower

Self Owned Business
06.2023 - 08.2024

Bachelor of Science - Finance

Florida State University

High School Diploma -

Bishop Kenny High School

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