Derek Heron
Dickinson,TX
Summary
Dynamic leader with proven expertise in customer service and sales, honed as Store Manager at Pinch A Penny Pool Patio & Spa and Marketing Director at Project Hope Recovery Center. Excelled in problem-solving and customer relations, significantly enhancing customer retention. Skilled in multitasking and organization, adept at fostering positive relationships and achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Store Manager
Pinch A Penny Pool Patio & Spa
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Sold customers on buying premium pool equipment and supplies to increase revenue for the store
- Educated customers on water chemistry and pool mechanics to address their specific needs.
Marketing Director
Project Hope Recovery Center
07.2019 - 09.2023
- Coordinated with store managers from various stores across the state of Texas to book fundraising events for our non-profit organization.
- Produced weekly fundraising schedules for employees to follow.
- Organized routes and itineraries for employees within the company.
- Addressed state-wide fundraising problems and complications daily during high-stress situations
- Sold various types of woodwork, jewelry and other merchandise while overseeing all other operations.
Education
High School Diploma -
Webbers Falls High School
Webbers Falls, OK05-2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Sales
Timeline
Store Manager
Pinch A Penny Pool Patio & Spa
09.2023 - Current
Marketing Director
Project Hope Recovery Center
07.2019 - 09.2023
High School Diploma -
Webbers Falls High School
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