Derek Houston
Acworth,GA
Summary
Dynamic manager and claims adjuster with a proven track record of delivering high-quality claim files and providing expert guidance on best practices in claim handling. Extensive knowledge of insurance regulations and a comprehensive background in managing claims across catastrophe, non-catastrophe, and environmental events. Recognized for leading high-performing claims teams, implementing efficient workflows, and adeptly resolving complex cases while maintaining exceptional standards. Renowned for fostering reliable team collaboration and demonstrating adaptability in fast-paced environments, with specialized expertise in risk assessment and policy interpretation.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Claims Manager
Hammond, LA
Hammond, LA
01.2016 - 01.2025
- Supervised catastrophe sites, allocated resources, and managed claim assignments for catastrophe and non-catastrophe events.
- Lead a team of property adjusters for all types of disasters.
- Worked on quality assurance and training of adjusters to meet the needs of respective clients.
Claim Adjuster
Worley Companies
Hammond, LA
01.2003 - 01.2015
- Served as a property adjuster on homes and commercial building’s.
- Flood adjuster with experience in residential homes, mobile homes, and residential condominium business association policies.
Claim Adjuster
Southeastern Claims Service
Adairsville, GA
01.2002 - 01.2003
- Investigated, evaluated, negotiated, and settled property and auto claims.
Sales associate
Dan Combs State Farm Agency
Dalton, GA
01.2001 - 01.2002
- Responsible for obtaining new customers and servicing existing policy holders.
Education
BBA - Risk Management and Insurance
University of Georgia
Athens, GA01-2001
Skills
- Claims management expertise
- Time management
- Claims processing efficiency
- Effective communication
Certification
- Xactimate level 1, 2, 3 certified.
- Certifications for various insurance companies.
- State Adjusters Licenses: GA, NY, NM, SC, FL, NH, TX, OR, LA, AL, NC, MS, KY, AR, WY, MT, WA, MN, IN, MI, and OK.
Personal Information
Title: Senior Claims Manager
Timeline
Senior Claims Manager
Hammond, LA
01.2016 - 01.2025
Claim Adjuster
Worley Companies
01.2003 - 01.2015
Claim Adjuster
Southeastern Claims Service
01.2002 - 01.2003
Sales associate
Dan Combs State Farm Agency
01.2001 - 01.2002
BBA - Risk Management and Insurance
University of Georgia