Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sherry Abdul

Plant City,FL

Summary

Driven by a track record of enhancing efficiency and fostering compliance, I excelled as a Senior Claims Manager at Onenet LLC, integrating technology to improve claims tracking. At Aetna US Healthcare, I boosted customer satisfaction and team performance. My expertise spans claims management, process streamlining, and staff development, underscoring my commitment to excellence and innovation.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Claims Manager

Onenet LLC
02.2018 - 10.2024
  • Consistently met or exceeded key performance indicators in areas of customer satisfaction, cost containment, and claims resolution timeframes.
  • Determined proper course of action for claims processing.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Documented and communicated timely claims information while supporting accurate outcomes.

LTD Disability Claims Manager

Aetna US Healthcare
03.2001 - 01.2016
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Medical Assistant - Medical Assisting

Lakeland Medical/ Dental Academy
Minneapolis, MN
07.1997

Skills

  • Claims Management Expertise
  • Claims Processing Efficiency
  • Staff Training and Development
  • Fraud Detection Capabilities

Certification

National Association of Realtors - Member since April 2024.

Licensed Real Estate Agent, Florida

Timeline

Senior Claims Manager

Onenet LLC
02.2018 - 10.2024

LTD Disability Claims Manager

Aetna US Healthcare
03.2001 - 01.2016

Medical Assistant - Medical Assisting

Lakeland Medical/ Dental Academy

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Sherry Abdul