Derek Jensen
Bothell,WA
Summary
Participated in Boy Scouts of America, becoming a first class scout.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Associate
All Purpose Carrier
Everett, WA
06.2024 - Current
- Managed delivery schedules to optimize route efficiency and minimize delays.
- Trained new associates on safety protocols and operational best practices.
- Coordinated with warehouse teams to ensure timely dispatch of route.
- Implemented process improvements that enhanced delivery accuracy and customer satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
Delivery Associate
Smart Solutions and Logistics LLC
Everett, WA
03.2024 - 05.2024
- Coordinated with warehouse teams to ensure timely dispatch of shipments.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
- Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
- Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
Delivery Associate
Reflex inc
Everett, WA
09.2023 - 04.2024
- Loading daily route and delivering in a safe and timely manner
- Increased repeat business by providing exceptional customer service during each interaction.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Delivery Driver
Lastmile Leaders (Amazon Delivery Service Partner)
Tukwila, WA
02.2021 - 09.2023
- Loading delivery vehicle and commuting on route. Making around 150 stops daily, delivering around 250-300 packages
- Navigated complex routes, optimizing delivery times while minimizing fuel consumption.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored vehicle condition, performing routine maintenance checks to ensure reliability.
- Collaborated with dispatch teams to coordinate deliveries and manage workload effectively.
- Implemented process improvements that enhanced overall delivery efficiency and reduced delays.
Dasher
DoorDash
Lynnwood, WA
09.2020 - 02.2022
- Navigated diverse neighborhoods to optimize delivery routes and minimize wait times.
- Maintained excellent customer service by addressing inquiries and resolving issues promptly.
- Utilized GPS technology to enhance navigation accuracy and improve delivery efficiency.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
Five Guys Crew Member
Five Guys
Lynnwood, WA
08.2017 - 11.2019
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare food items according to standards.
- Maintained cleanliness of work area, adhering to health and safety regulations.
- Collaborated with team members to expedite order fulfillment during peak hours.
- Assisted in training new crew members on procedures and best practices.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Employee
Lynnwood Bowl and Skate
Lynnwood, WA
01.2016 - 01.2017
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Education
High school diploma - undefined
E-learning Academy
Edmonds, WA07.2020
Skills
- Cashiering (2 years)
- Cleaning Experience (3 years)
- Food Safety (2 years)
- Load & Unload
- Kitchen Experience (2 years)
- Food Preparation (2 years)
- Delivery driver experience
- Driving (6 years)
- Supervising experience (1 year)
- Food Service
- Food Handling
- Time management
- Communication skills
- Load & unload
- Customer service
- Sales
Certification
Drivers License
Timeline
Delivery Associate
All Purpose Carrier
06.2024 - Current
Delivery Associate
Smart Solutions and Logistics LLC
03.2024 - 05.2024
Delivery Associate
Reflex inc
09.2023 - 04.2024
Delivery Driver
Lastmile Leaders (Amazon Delivery Service Partner)
02.2021 - 09.2023
Dasher
DoorDash
09.2020 - 02.2022
Five Guys Crew Member
Five Guys
08.2017 - 11.2019
Employee
Lynnwood Bowl and Skate
01.2016 - 01.2017
High school diploma - undefined
E-learning Academy