Jannah Souvannaphasy
Savannah,GA
Summary
I'm a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. And a responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Front Associate
Panda Restaurant Group
Savannah, GA
08.2021 - Current
- I currently work at Panda Express and started my job around august 2021
- Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
- From this job I was able to easily understand the operation that is around me and can get things easily done
- Handled incoming telephone calls to collect messages and field basic inquiries.
- Delivered top quality customer service while managing multiple tasks.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- And I’m able to attend the customers need and listen to them and help them have a great experience
- Accepted payments via cash, card and check.
- Collected feedback from customers to help improve sales and service processes.
- Greeted each guest warmly, offered assistance and provided information about operations and personnel.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
Waitress
Sawatdee Thai Restaurants
Savannah, GA
11.2020 - 08.2021
- I used to work in a Thai restaurant and I'm able to work under immense pressure and able to communicate well with customers, and always keep my calm even during the most stressful moments
- Took and memorized orders
- Served food
- Checked on customers frequently
- Can work with computers
- Addressed concerns quickly to improve the customers experience and escalated issues to management for resolution when necessary.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
College Degree - Business Marketing
Georgia Southern University
06.2023
High school diploma -
Savannah Arts Academy
05.2022
Skills
- Serving Experience
- Cashiering (2 years)
- Restaurant experience
- Customer service (2 years)
- Computer skills
- Organizational skills (2 years)
- Hardworking (2 years)
- Cash handling
- Kitchen Experience
- Marketing
- Host/hostess experience
- Certifications and Licenses
- High school diploma
- May 2022 to Present
- Team-Oriented
- Training and Development
- POS System Operations
- Drawer Balancing
- Cash Register Operation
- Daily Reporting
- Money Handling
- Complex Problem-Solving
- I graduated from Savannah Arts academy of May 2022
- Time Management
Timeline
Front Associate
Panda Restaurant Group
08.2021 - Current
Waitress
Sawatdee Thai Restaurants
11.2020 - 08.2021
College Degree - Business Marketing
Georgia Southern University
High school diploma -
Savannah Arts Academy