Derek Johansen
Orlando,FL
Summary
20+ years of bartending experience in luxury hotels, resorts, cruise lines, and high-volume venues. Expertise in craft cocktails, premium wines, and spirits, with focus on guest satisfaction and brand standards. Proven track record of exceeding sales targets ($1,000–$1,500 daily revenue) through upselling and guest engagement. Experienced in banquet, event, and live entertainment bartending, including large-scale conferences and weddings. Skilled in responsible alcohol service, conflict resolution, and training staff in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Bartender
Universal Orlando Resort
Orlando, FL
01.2019 - Current
- Serve beverages in a fast-paced, high-volume venue, ensuring accuracy and speed.
- Deliver exceptional guest service and maintain a fully stocked, sanitary bar.
Bartender/Banquet Server
Walt Disney World Swan & Dolphin
Orlando, FL
01.2013 - Current
- Set up and service bars for large banquets and conferences with precision.
- Craft cocktails and collaborate with staff to create seamless luxury guest experiences.
Bartender/Pool Bar Server
Loews Royal Pacific Resort
Orlando, FL
01.2015 - 01.2021
- Averaged $1,200–$1,500 in daily sales, upselling premium beverages.
- Trained staff on cocktail preparation and guest engagement.
Bartender
Grand Bohemian Hotel
Orlando, FL
01.2013 - 01.2015
- Provided boutique luxury service, recommending wines, cocktails, and spirits.
Bartender
Waldorf Astoria
Lake Buena Vista, FL
01.2009 - 01.2013
- Part of the Opening Team, creating operating procedures and setting service standards.
- Maintained brand consistency across multiple outlets.
Bar Waiter
Norwegian Cruise Line
Honolulu, HI
01.2009 - 01.2009
- Exceeded beverage sales targets while ensuring sanitation compliance (USPH/FDA).
Bartender
Omni Resort
ChampionsGate, FL
01.2006 - 01.2009
- Served multiple outlets (fine dining, pool, lobby bar), generating $1,000 daily revenue.
Education
B.S. - Elementary Education
University of Maine
05.2002
Skills
- Craft Cocktails
- High-Volume Bartending
- Guest Service Excellence
- Upselling & Sales Growth
- Banquet/Event Service
- Responsible Alcohol Service
- Conflict Resolution
- POS & Cash Handling
- Sanitation & Compliance
- Staff Training & Mentoring
Timeline
Bartender
Universal Orlando Resort
01.2019 - Current
Bartender/Pool Bar Server
Loews Royal Pacific Resort
01.2015 - 01.2021
Bartender/Banquet Server
Walt Disney World Swan & Dolphin
01.2013 - Current
Bartender
Grand Bohemian Hotel
01.2013 - 01.2015
Bartender
Waldorf Astoria
01.2009 - 01.2013
Bar Waiter
Norwegian Cruise Line
01.2009 - 01.2009
Bartender
Omni Resort
01.2006 - 01.2009
B.S. - Elementary Education
University of Maine