Derek Jonathan Bober
Milford,MI
Summary
Results-oriented Supply Chain Professional with a strong focus on customer success and goal achievement. Proven ability to align customer needs with company objectives, fostering long-term partnerships. Committed to delivering impactful solutions that drive operational efficiency and enhance client satisfaction.
Overview
27
27
years of professional experience
Work History
Director Account Management - Service Logistics
DHL Supply Chain
Milford, MI
09.2020 - 02.2026
- Directly responsible for eight 3PL Service Logistics accounts with requirements that included warehousing, transportation and many value added services. These customers spanned multiple Tier 1s and 2s, 60+ Tier 3s and one 24/7/365 Command Center.
- Managed customer contracts totaling over $75 million, achieving a margin of approximately 20%.
- Developed strategic account plans for each customer to drive organic growth and identify areas for support and improvement.
- Works to ensure customer profitability thru continuous improvements and organic growth.
- Hired and managed five Sr. Account Managers for Tech and Life Sciences clients, overseeing bi-annual performance reviews and providing daily tactical support and strategic direction.
- Customer growth is centering on Data Centers. I have managed multiple projects to support customers' quickly evolving requirements, while becoming an SME on the subject within DHL.
- Implemented new business initiatives and continuous improvement projects across programs, focusing on cost-saving opportunities.
- Supported operations by taking on vendor management roles, including site audits and process reviews.
- Managed many reports thru PowerBI to support KPI development and management.
Sr. Account Manager - Service Logistics
DHL Supply Chain
Milford, MI
04.2016 - 09.2020
- Acted as DHL's customer-facing key point of contact for multiple service parts logistics contracts worth in excess of $20m across the Americas.
- Interfaced with logistics vendors to ensure business continuity and customer satisfaction through on-site audits and performance management.
- Direct management of three Program Managers with responsibility of conducting performance reviews, providing counseling and direction.
- Managed and facilitated internal and external meetings thru weekly updates and BRM's.
- Supported LATAM sites through remote direction and on-site management.
Global Program Manager
DHL Supply Chain
Milford, MI
10.2015 - 04.2016
- Delivered customer presentations to support business development efforts.
- Led customer site visits to identify and address service gaps.
- Managed daily operations for multiple automotive customers to ensure service delivery.
Program Manager
DHL Supply Chain
Milford, MI
12.2008 - 09.2015
- Managed tasks for the customer in a follow-on position and oversaw the North American scope.
Project Manager
DHL Supply Chain
Milford, MI
11.2006 - 11.2008
- Managed WMS implementations, new facility set-up, additional business for existing accounts, and continuous improvement initiatives, enhancing operational efficiency.
- Ensured seamless project implementations for new and existing warehouse and distribution accounts within DHL Solutions, improving client satisfaction and service delivery.
- Directed cross-functional teams with representatives from all departments, fostering collaboration to achieve project objectives.
Project Manager
Menlo Worldwide Logistics
Novi, MI
08.2004 - 09.2006
- Facilitated joint planning and operational design sessions with customers and executive management to align strategies for account start-ups.
- Developed work instructions, contingency plans, and project schedules to streamline project execution and ensure clarity among stakeholders.
- Gained comprehensive understanding of diverse customer supply chain requirements across high tech, retail, automotive, and industrial appliances.
Logistics Supervisor
Vector SCM
Novi, MI
03.2003 - 07.2004
- Managed business cases and savings initiatives, overseeing project plans.
- Led presentations and meetings with project stakeholders, including customers, to communicate cost savings and improvement initiatives effectively.
Sr. Logistics Coordinator
Vector SCM
Novi, MI
02.2002 - 03.2003
- Acted as Warehouse Subject Matter Expert for GM International Network, facilitating collaboration in materials management and freight forwarding.
- Managed implementation and operation of warehouses across US and Europe.
Logistics Manager
Menlo Worldwide Logistics
Harrisburg, PA
07.2000 - 02.2002
- Managed start-up and ongoing operations of 3 warehouse network, ensuring seamless logistics flow.
- Oversaw international department operations, leading a team of five to achieve operational goals.
Transportation Management Trainee
Menlo Logistics
Midland, MI
02.2000 - 07.2000
Warehouse Management Trainee
Menlo Logistics
Kansas City, MO
07.1999 - 02.2000
Education
Baccalaureate Degree - Business Logistics
The Pennsylvania State University, Smeal College of Business
06.1999
Skills
- Strategic account planning
- Customer relationship management
- Project management
- Continuous improvement initiatives
- Leadership development
- Team building
- Team management
- Cross-functional team support
Timeline
Director Account Management - Service Logistics
DHL Supply Chain
09.2020 - 02.2026
Sr. Account Manager - Service Logistics
DHL Supply Chain
04.2016 - 09.2020
Global Program Manager
DHL Supply Chain
10.2015 - 04.2016
Program Manager
DHL Supply Chain
12.2008 - 09.2015
Project Manager
DHL Supply Chain
11.2006 - 11.2008
Project Manager
Menlo Worldwide Logistics
08.2004 - 09.2006
Logistics Supervisor
Vector SCM
03.2003 - 07.2004
Sr. Logistics Coordinator
Vector SCM
02.2002 - 03.2003
Logistics Manager
Menlo Worldwide Logistics
07.2000 - 02.2002
Transportation Management Trainee
Menlo Logistics
02.2000 - 07.2000
Warehouse Management Trainee
Menlo Logistics
07.1999 - 02.2000
Baccalaureate Degree - Business Logistics
The Pennsylvania State University, Smeal College of Business