Derek Kelley
Network Specialist/Network Engineer
Douglasville,GA
Summary
Tech-savvy Networking Specialist possessing skills in DNS, DHCP, TCP/IP, Windows, Linux, Mac OS, IOS, Cisco, Fortinet, and Ruckus. Offering my knowledge to troubleshoot problems and creating and managing networks. Known for thriving in any work environment and making efficient and informed decisions regarded issues.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
IT Support Specialist- Contract Position
AdventHealth Redmond
Rome, Georgia
07.2022 - Current
- Image computers using SCCM Image.
- Assist Local Techs with Tier 1 Tickets using ServiceNow.
- Use Active Directory to create generic accounts for clinical PC’s.
- Replace old legacy computers with new computers and monitors due to recent acquisition.
- Connect IPhone’s and IPad’s to apple MDM account, under AirWatch.
- Mass deployment of computers, printers, phones and tablets.
- Troubleshot various technical issues dealing with printers, network and phone systems.
Team Member
Academy Sports + Outdoors
Douglasville Georgia
12.2021 - 07.2022
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Learned all required tasks quickly to maximize performance.
- Sought out ways to go above and beyond job requirements.
Assistant Manager-Head Cashier-Cashier
Mr. Pj's Buffalo Wings
Douglasville, GA
08.2019 - 12.2021
- Facilitated and logged store opening, closing and shift changes.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Answered questions about store policies and addressed customer concerns.
- Completed orders and managed the shipment and receiving of the order
- Maintained clear communication with the staff
- Ensured customer satisfaction and responded to complaints
- Created staff schedules
Education
Associate of Applied Science - Networking Specialist-Microsoft Specialization
West Georgia Technical College
Douglasville, GA 08.2020 - 12.2022
Skills
End-user support
TCP/IP
DNS
DHCP
Routing Protocols
VLAN Configuration
Windows Server
Cisco
PuTTY
Visual Basic
Certification
PC Repair and Network Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PC Repair and Network Technician
12-2022
IT Support Specialist- Contract Position
AdventHealth Redmond
07.2022 - Current
Team Member
Academy Sports + Outdoors
12.2021 - 07.2022
Associate of Applied Science - Networking Specialist-Microsoft Specialization
West Georgia Technical College
08.2020 - 12.2022
Assistant Manager-Head Cashier-Cashier
Mr. Pj's Buffalo Wings
08.2019 - 12.2021