Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Derek Kelley

Derek Kelley

Network Specialist/Network Engineer
Douglasville,GA

Summary

Tech-savvy Networking Specialist possessing skills in DNS, DHCP, TCP/IP, Windows, Linux, Mac OS, IOS, Cisco, Fortinet, and Ruckus. Offering my knowledge to troubleshoot problems and creating and managing networks. Known for thriving in any work environment and making efficient and informed decisions regarded issues.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
2
2
Certifications

Work History

IT Support Specialist- Contract Position

AdventHealth Redmond
Rome, Georgia
07.2022 - Current
  • Image computers using SCCM Image.
  • Assist Local Techs with Tier 1 Tickets using ServiceNow.
  • Use Active Directory to create generic accounts for clinical PC’s.
  • Replace old legacy computers with new computers and monitors due to recent acquisition.
  • Connect IPhone’s and IPad’s to apple MDM account, under AirWatch.
  • Mass deployment of computers, printers, phones and tablets.
  • Troubleshot various technical issues dealing with printers, network and phone systems.

Team Member

Academy Sports + Outdoors
Douglasville Georgia
12.2021 - 07.2022
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
  • Learned all required tasks quickly to maximize performance.
  • Sought out ways to go above and beyond job requirements.

Assistant Manager-Head Cashier-Cashier

Mr. Pj's Buffalo Wings
Douglasville, GA
08.2019 - 12.2021
  • Facilitated and logged store opening, closing and shift changes.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Answered questions about store policies and addressed customer concerns.
  • Completed orders and managed the shipment and receiving of the order
  • Maintained clear communication with the staff
  • Ensured customer satisfaction and responded to complaints
  • Created staff schedules

Education

Associate of Applied Science - Networking Specialist-Microsoft Specialization

West Georgia Technical College
Douglasville, GA
08.2020 - 12.2022

Skills

    End-user support

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Certification

PC Repair and Network Technician

Work Availability

monday
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saturday
sunday
morning
afternoon
evening
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Timeline

PC Repair and Network Technician

12-2022

IT Support Specialist- Contract Position

AdventHealth Redmond
07.2022 - Current

Team Member

Academy Sports + Outdoors
12.2021 - 07.2022

Associate of Applied Science - Networking Specialist-Microsoft Specialization

West Georgia Technical College
08.2020 - 12.2022

Assistant Manager-Head Cashier-Cashier

Mr. Pj's Buffalo Wings
08.2019 - 12.2021

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Derek KelleyNetwork Specialist/Network Engineer