Derek R. Koger
Solon,OH
Summary
Content strategist and GenAI-savvy writer with 20+ years of experience translating complex systems into intuitive user experiences. Proven success scaling documentation for enterprise tools, optimizing training flows, and building trust between tech teams and users. Special focus on AI tooling, prompt engineering, and editorial systems at scale.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Technical Writer
Amazon Web Services (AWS)
05.2022 - Current
- Led documentation and developer portal programs, increasing clarity accessibility by 30%.
- Collaborated with engineers to streamline complex systems, improving user comprehension by 50%.
- Applied UX principles and editorial review to drive content clarity and scalable systems using Git and XML.
Technical Writer & UX/UI Content Developer
Elixir Solutions (Rite Aid)
03.2019 - 05.2022
- Redesigned healthcare platform content, increasing user engagement by 65%.
- Developed SOPs and UX workflows, boosting operational efficiency by 80%.
- Created internal training and onboarding materials, improving effectiveness by 50%.
Communications Consultant & Training Developer
Pyramid Consulting International
Akron, OH
04.2018 - 03.2019
- Developed training video curricula, increasing engagement by 75%.
- Consulted with partners to define content strategies and rollout schedules.
- Managed stakeholder review and deployment of learning initiatives.
Technical Writer / Communications Lead
Philips & Philips Cares
Highland Heights, OH
12.2014 - 04.2018
- Led outreach communications, increasing engagement by 50%.
- Produced training materials and technical video content under regulatory standards.
- Presented executive briefings and storytelling workshops to boost team impact.
Technical Media Producer
Bird Technologies Group
Solon, OH
05.2008 - 12.2014
- Produced technical video content and manuals for RF systems.
- Managed localization and translation workflows for global distribution.
- Developed reusable systems for technical documentation, improving efficiency by 75%.
Technical Writer
Invacare Corporation
Elyria, OH
06.2004 - 05.2008
- Authored FDA-compliant documentation for medical devices.
- Participated in QA testing to align content with engineering requirements.
- Delivered high-volume documentation under tight release cycles.
Education
Bachelor of Arts - Organizational Communications & Journalism
Western Michigan University
Skills
- Accuracy
- Adoption
- Advocacy
- Analytics
- Brainstorming
- Communication skills
- Content Development
- Curating
- Customer-facing content
- Customer journey
- Detail-oriented
- Global
- Go-to-market
- Complex ideas
- Corporate facilitation
- High-performing
- Independent and Team Contributor
- Integration
- Internal and external
- Lifecycle
- Localization
- Marketing
- Messaging
- Multiple projects
- New products
- Presentations
- Proactive
- Refining
- Reporting
- Self-starter
- Teaching
- Troubleshooting
- Verbal Communication Skills
- Written Communication
Certification
- Generative AI & ML Fundamentals, Quantum Leap GenAI Intensive, AWS, 05/01/25
- UX Research & Learning Experience Design, Learning Battle Cards, 01/01/18
- Content Strategy & Management, Discussing Design, 01/01/21
- Cybersecurity Awareness, ISO 9001 & FDA Audit Preparedness, Philips, 01/01/17
Tools And Technologies
Figma, Axure, Adobe Creative Suite, Prompt Engineering, Model Evaluation, Personas, GenAI tools, Git, DITA, HTML/CSS, Python, Adobe Technical Suite, AP Style, ScreenFlow, Oxygen XML, DITA, Asana, SharePoint, Mural, Google Analytics, QuickSight
Timeline
Senior Technical Writer
Amazon Web Services (AWS)
05.2022 - Current
Technical Writer & UX/UI Content Developer
Elixir Solutions (Rite Aid)
03.2019 - 05.2022
Communications Consultant & Training Developer
Pyramid Consulting International
04.2018 - 03.2019
Technical Writer / Communications Lead
Philips & Philips Cares
12.2014 - 04.2018
Technical Media Producer
Bird Technologies Group
05.2008 - 12.2014
Technical Writer
Invacare Corporation
06.2004 - 05.2008
Bachelor of Arts - Organizational Communications & Journalism
Western Michigan University