Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Derek Kosina

Gentry,AR

Summary

Experienced HR and Customer Service professional skilled in HCM systems, onboarding, talent management, and full-cycle support. Committed to excellence and optimization in all aspects.

Overview

11
11
years of professional experience

Work History

PRO Shared Services Analyst

Starbucks
Seattle, WA
07.2024 - Current
  • Provided assistance to Starbucks employees (Partners) across a range of areas including Recruitment, Benefits, Performance Management and Workplace Concerns.
  • Supported Taleo recruiting system for Applicants, Hiring Managers, and Recruiters.
  • Provided support for employees and managers utilizing HCM systems like Partner Central and SAP.
  • Documented concerns brought forward for Performance Accountability Consultations.
  • Quarterly enhancements developed for the purpose of driving departmental efficiency and optimizing metrics

Customer Experience Specialist

Cooks Venture
Decatur, AR
08.2021 - 07.2023
  • Utilized Gorgias, Shopify, ShipStation, and other programs to provide full cycle customer support.
  • Enhanced performance of Custome Care team in meeting SLAs while also nurturing department growth.
  • Proactively addressed customer concerns regarding shipping, quality, and fulfillment by investigating issues and tracking their progress. Handled refunds or replacements as necessary.
  • Conducted investigations into potential fraudulent orders and successfully resolved them.
  • Striving for enhancements and achievements in customer service to support departmental expansion at a growing start-up.
  • Produced weekly reports showcasing customer inquiries, concerns and resolutions
  • Analyzed weekly sales and tracked revenue for multiple fiscal years.

Regional HR Administrator

CRH Americas
Fayetteville, AR
01.2021 - 08.2021
  • Provided phone, email, and in-person support to 1400 employees from 5 different companies in the Central Division.
  • Managed employees in Viewpoint, overseeing their schedules, wages, and union affiliations.
  • Streamlined candidate management through SuccessFactors and Clickboarding platforms.
  • Assist with new hire orientation and computer-based training.
  • Maintained consistent weekly reports and audits of employee information.
  • Provided support to Payroll and AP department on an as-needed basis.

Associate HR Analyst

Tyson Foods
Springdale, AR
07.2018 - 09.2020
  • Effectively assisted employees and candidates through email and phone channels, leveraging systems like SAP, Workday, and other minor software tools.
  • Managed weekly processing of unemployment claims through Equifax.
  • Ensured accurate reporting and analytics by tracking tickets through the Remedy console.
  • Assisted in the successful implementation of the Global Go-Live for Workday HCM system and provided support for daily SAP backbridge reporting and troubleshooting.

Human Resources Coordinator

Walmart
Bentonville, AR
12.2016 - 07.2018
  • Supported multiple HRIS and HCM platforms including BrassRing, Career Preference, and GAIN.
  • Streamlined access to the Walmart One app by providing quick solutions through troubleshooting techniques.
  • Monitoring employee leave through efficient LOA management

Ergo Coordinator

Cargill
Gentry , AR
11.2013 - 11.2016
  • Managed all safety related tasks on a daily, weekly, monthly and yearly basis including training, OSHA compliance and record retention
  • Ensured compliance with PVP guidelines and protocols.
  • Assisted in overseeing inventory at Springdale, AR Feed Mill.
  • Conducted weekly safety inspections at farms located in Gentry, AR and Ozark, AR.

Education

High School Diploma -

Ambassadors For Christ Academy
Bentonville
05-2008

History

Arizona State University
Tempe, AZ

General Business

NorthWest Arkansas Community College
Bentonville, AR

Skills

  • Talent Management
  • Project Management
  • Trend Analysis
  • Analytical Thinking
  • Process Improvements
  • MS Excel
  • Audit Support
  • Report Preparation
  • Information Gathering
  • Documentation And Reporting
  • Recruiting
  • Onboarding
  • HR program development

Accomplishments

  • Cultural Ambassador at Walmart
  • Knowledge Base Designer at Cooks Venture
  • Workday SME for Global Launch at Tyson

Timeline

PRO Shared Services Analyst

Starbucks
07.2024 - Current

Customer Experience Specialist

Cooks Venture
08.2021 - 07.2023

Regional HR Administrator

CRH Americas
01.2021 - 08.2021

Associate HR Analyst

Tyson Foods
07.2018 - 09.2020

Human Resources Coordinator

Walmart
12.2016 - 07.2018

Ergo Coordinator

Cargill
11.2013 - 11.2016

High School Diploma -

Ambassadors For Christ Academy

History

Arizona State University

General Business

NorthWest Arkansas Community College

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Derek Kosina