DEREK LARTEY-YOUNG
Bloomfield
Summary
Dedicated and skilled IT professional with a solid background in technical support, application development, and EDI coordination. Experienced in providing exceptional technical support and training to customers, collaborating with cross-functional teams, and ensuring customer satisfaction. Eager to leverage analytical and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
EDI Support Coordinator
Helen of Troy
11.2020 - Current
- Lead the implementation of EDI systems, including mapping, testing, and deployment of electronic transactions such as EDI 850 (purchase orders), EDI 810 (invoices), EDI 856 (advance ship notices)
- Develop and maintain EDI maps using tools such as GIS (Graphical Integration Software) or other EDI translation software to ensure seamless communication between different systems and formats.
- Collaborate with internal teams to integrate EDI processes with Enterprise Resource Planning (ERP) systems such as SAP and Oracle.
- Provide technical support to resolve EDI-related issues, troubleshoot errors, and ensure timely resolution of production incidents impacting EDI transactions.
Young Adult Coordinator/ Web Designer
Worcester Country Church of Christ
01.2021 - 03.2023
- Developed branded social graphics and designed web elements to enhance user experience and interactivity
- Collaborated with management to create infographics and maintain branding consistency
- Lead, coached, and mentored high school students, managing events and budgets
Sr. Technical Support Agent
CVS Pharmacy
12.2019 - 11.2020
- Installed and configured hardware and software, ensuring operational usability
- Managed active directory permissions for CVS employees
- Provided first-level support to staff members and troubleshot hardware, software, and ERP system-related issues
Jr. Developer
Mike Hostilo Law Firm
09.2018 - 08.2019
- Delivered designs for firm's brand identity, including a review module for client satisfaction
- Created case management web application to properly streamline client services
- Conducted development tests and gathered information to optimize program functionality
IT Specialist
The Brown Firm
04.2017 - 09.2018
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Professional Certificate -
Google Data Analytics
2024
Bachelor of Science - Information Technology
Georgia Southern University
05.2019
Skills
- Graphic Design
- HTML5
- Microsoft Excel
- SQL Database Administration
- Web Design
- Technical Support
Timeline
Young Adult Coordinator/ Web Designer
Worcester Country Church of Christ
01.2021 - 03.2023
EDI Support Coordinator
Helen of Troy
11.2020 - Current
Sr. Technical Support Agent
CVS Pharmacy
12.2019 - 11.2020
Jr. Developer
Mike Hostilo Law Firm
09.2018 - 08.2019
IT Specialist
The Brown Firm
04.2017 - 09.2018
Professional Certificate -
Google Data Analytics
Bachelor of Science - Information Technology
Georgia Southern University