Shana Gibson
JBLM-Fort Lewis,WA
Summary
Seeking a position within a dynamic company where my extensive experience, dependability, and comprehensive computer skills will enhance operational efficiency and elevate client satisfaction. With over 10 years in diverse customer service roles and 7 years providing administrative support across multiple departments, I am equipped to deliver immediate results. I currently hold an active confidential-level security clearance, underscoring my commitment to integrity and reliability. Known for my initiative and determination in fast-paced environments, I am poised to make a significant and immediate contribution to your team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Admin Support/Multi-Use Learning Coordinator
Fort Sam Houston Army Continuing Education Center
JBSA, Fort Sam Houston, TX
01.2023 - 06.2023
- Acted as primary point of contact for facilitating operational and administrative inquiries at the installation Army Education Center.
- Managed all program assistance and operational tasks at the Army Education Center, overseeing key initiatives such as tuition assistance, in-processing and out-processing of Service members via ArmyIgnited, Post-Service Employment and Career Planning, the SkillBridge Program, Functional Academic Skills Training Program, and Testing.
- Delivered comprehensive general education and career development counseling to Service members, Retirees, DoD civilians, and other individuals
- Provided tailored guidance on educational and professional pathways, leveraging Service member's unique training and experience to create customized career development plans
- Corresponded with unit commanders to discuss requirements in order to provide command responsive programs and unit participation in education and career developmental programs.
Freelance Graphic Designer
Tacoma, Washington
08.2008 - Current
- Developed graphics and layouts for product illustrations, company logos, and Web sites.
- Consulted with clients to determine marketing and design vision, scopes of work, and budgets.
- Reviewed design process with each client from initial idea and concept to final production.
- Translated complex data into visually engaging infographics for presentations and reports.
Assistant Manager
Wal Mart
Niles, IL
01.2011 - 03.2013
- Directed and led team members on effective methods, operations, and procedures.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Implemented revenue strategies through statistical analysis.
Administrative Assistant/Receptionist
Hickman Realty Group, LLC
Jackson, TN
08.2008 - 10.2011
- Served as primary point of contact for facilitating operational and administrative inquiries within a real estate agency.
- Established professional and collaborative working relationships with company associates and external parties.
- Designed and streamlined departmental forms, fostering data entry and retrieval
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
EKG Certification - Electrocardiography
University of Tennessee-Martin
Associate in Arts (A.A.) -
University of Tennessee-Selmer
Skills
- Tier 1 Security Clearance
- Office Administration
- CRM Software
- Skilled In Microsoft Office and Excel
- OSHA Compliance
- Project Management
- Cybersecurity Basics
- Information Security
- Data Entry Documentation
- Online Communication Tools
- Cloud-Based Collaboration
- Graphic Design
Certification
- Certified Administrative Professional (CAP)
- Professional Administrative Certificate of Excellence (PACE)
- Certified Executive Administrative Professional (CEAP)
- Microsoft Office Specialist (MOS)
- Certified Operation Security (OPSEC) Awareness Professional for Military, DoD Employees and Contractors
- Certified Customer Experience Professional (CCEP)
Timeline
Admin Support/Multi-Use Learning Coordinator
Fort Sam Houston Army Continuing Education Center
01.2023 - 06.2023
Assistant Manager
Wal Mart
01.2011 - 03.2013
Freelance Graphic Designer
08.2008 - Current
Administrative Assistant/Receptionist
Hickman Realty Group, LLC
08.2008 - 10.2011
EKG Certification - Electrocardiography
University of Tennessee-Martin
Associate in Arts (A.A.) -
University of Tennessee-Selmer
- Certified Administrative Professional (CAP)
- Professional Administrative Certificate of Excellence (PACE)
- Certified Executive Administrative Professional (CEAP)
- Microsoft Office Specialist (MOS)
- Certified Operation Security (OPSEC) Awareness Professional for Military, DoD Employees and Contractors
- Certified Customer Experience Professional (CCEP)
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