Jenna Stroup
Holly Springs,NC
Summary
Clinical social worker and research professional with 10+ years of experience providing case management, clinical assessment, and therapeutic intervention to high-risk populations, including active-duty military personnel and veterans. I have also completed an 11-month clinical internship within the Veterans Affairs' Compensated Work Therapy (CWT) program, working directly with veterans diagnosed with co-occurring disorders. Five years of experience supporting DoD research initiatives involving Airmen, including data collection, program evaluation, and quality improvement.
Overview
10
10
years of professional experience
Work History
Research Assistant
Cherokee Federal (Supporting Air Force Research)
Holly Springs (Remote Work), NC
09.2020 - 09.2025
- Delivered psychoeducation and evidence-based behavioral health interventions to Airmen, including cognitive behavioral therapy principles for sleep disorders (dream retraining, cognitive efficiency, sleep intensity)
- Trained Airmen and healthcare providers on proper use of a digital health app, teaching users how to overcome barriers to treatment adherence using evidence-based strategies.
- Collaborated daily with site Principal Investigators and healthcare providers to align technical solutions with clinical workflows and patient needs.
- Validated clinical data and maintained accurate, auditable records in compliance with HIPAA and regulatory standards.
- Coordinated with leadership to identify research questions and determine effective data collection methods for program evaluation.
- Obtained and maintained a Public Trust security clearance.
Research Assistant
Knowesis
Holly Springs (Remote Work), NC
04.2020 - 09.2020
- Managed and coordinated confidential case documentation and filings to ensure strict compliance with internal protocols and federal regulations, including PHI handling.
- Partnered with leadership to assess client needs and develop effective strategies for information gathering and service delivery, supporting analytics and reporting initiatives.
- Retained by incoming prime contractor (Cherokee Federal) during contract transition to ensure continuity of services and data integrity for the Department of Defense.
Human Services Caseworker
Wake County Government
Raleigh, North Carolina
10.2019 - 03.2020
- Conducted eligibility assessments for Medicaid, gathering quantitative and qualitative data to determine access to health services and documenting findings in accordance with defined criteria.
- Maintained case files and adhered to HIPAA, ensuring secure documentation and record retention.
- Achieved top 10% ranking in department for quality assurance reviews, reflecting attention to detail and commitment to data quality.
Case Manager
Lewis Mason Thurston Area Agency on Aging
Olympia, Washington
09.2018 - 03.2019
- Managed caseload of 90 adults requiring long-term specialized care; collaborated with healthcare providers to develop and implement care plans, ensuring continuity of care.
- Facilitated resource referrals for housing, financial, and food assistance, effectively navigating complex service ecosystems to meet client needs.
Mental Health Professional
MultiCare Health System
Tacoma, Washington
10.2016 - 12.2017
- Managed a caseload of 75 patients with co-occurring mental health and substance use disorders in a behavioral health setting.
- Administered standardized diagnostic assessments (PHQ-9, Trauma Symptom Inventory, CAPS-5) to measure symptom severity and track treatment progress.
- Developed and facilitated goal-oriented psychoeducational and activity therapy groups to improve patient functioning.
- Educated patients on their rights including informed consent, privacy, and participation in care planning, ensuring compliance with patient protection requirements.
- Maintained strict confidentiality of patient records in accordance with HIPAA law.
Clinical Social Work Intern
Department of Veterans Affairs
Tacoma, Washington
09.2015 - 08.2016
- Completed an 11-month field practicum within the VA, applying VA rehabilitation frameworks, including Compensated Work Therapy (CWT) model, to enhance patient support.
- Conducted comprehensive psychosocial assessments of veteran patients to identify and evaluate mental health history and current symptoms of trauma and mental illness.
- Utilized motivational interviewing, active listening, and effective communication to establish rapport with patients and build therapeutic relationships conducive to program goals.
- Gathered and compiled data on patient participation, goal achievement, and unmet goals for program evaluation debriefings.
Education
Master of Social Work - Research And Military Social Work
University of Southern California
Los Angeles, CA08-2016
Bachelor of Arts - Social Sciences
The Evergreen State College
Olympia, WA03-2005
Skills
- Experience with active-duty military/veterans
- Case management with high-risk populations
- Remote service delivery / telehealth
- Evidence-based interventions (MI, CBT, problem-solving)
- Suicide risk assessment and safety planning
- Data analytics
- Program evaluation
- Research methodologies
- Attention to detail
- Ability to obtain and maintain a Tier 1 security clearance
Timeline
Research Assistant
Cherokee Federal (Supporting Air Force Research)
09.2020 - 09.2025
Research Assistant
Knowesis
04.2020 - 09.2020
Human Services Caseworker
Wake County Government
10.2019 - 03.2020
Case Manager
Lewis Mason Thurston Area Agency on Aging
09.2018 - 03.2019
Mental Health Professional
MultiCare Health System
10.2016 - 12.2017
Clinical Social Work Intern
Department of Veterans Affairs
09.2015 - 08.2016
Master of Social Work - Research And Military Social Work
University of Southern California
Bachelor of Arts - Social Sciences
The Evergreen State College