Aaron Owen

Dynamic IT professional with extensive experience at TekSystems, excelling in Active Directory management and enterprise service desk operations. Proven track record in enhancing system performance and security while leading teams to achieve operational excellence. Strong project coordination and time management skills ensure timely resolution of complex technical issues, driving high customer satisfaction.

• Enterprise Service Desk, TekSystems, Chalmette, LA, 01/01/25, Present, Provides enterprise-level technical support for a large user base, diagnosing and resolving hardware and software issues to minimize downtime., Manages incoming support tickets, ensuring timely resolution and maintaining high customer satisfaction ratings., Collaborates with cross-functional IT teams to escalate complex network and server issues., Documents resolution steps and updates the knowledge base to streamline future troubleshooting processes.
• Server Administrator, TekSystems, Vicksburg, MS, 09/01/23, 09/01/24, Managed and maintained server infrastructure, ensuring optimal performance and security protocols., Executed routine system updates, patches, and backups to prevent data loss and service interruptions., Assisted in network configuration and user account management, including Active Directory administration., Monitored system logs to identify and resolve potential security vulnerabilities or performance bottlenecks.
• Information Systems Technician, U.S. Navy, Norfolk, VA, 11/01/18, 05/01/21, Maintained and configured Computer and Communication Networks aboard ship, ensuring constant operational readiness., Led small teams in diagnosing, testing, evaluating, and repairing computer systems and peripherals., Enforced strict hardware, software, and operational security standards in compliance with government regulations., Coordinated project-level tasks, demonstrating strong leadership and time management skills in a secure environment.