Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derek Leppin

Kirksville,MO

Summary

Seasoned Vice President from Builders Hardware, adept in operations management and relationship building. Spearheaded process optimizations, enhancing efficiency and customer satisfaction. Proven track record in implementing strategic solutions, leading to a significant increase in profitability. Skilled in team leadership and critical thinking, consistently achieving company goals through innovative business development strategies.

Overview

17
17
years of professional experience

Work History

Vice President

Builders Hardware
Milan, MO
12.2008 - Current
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions.
  • Increased profitability with cost control measures and revenue generation initiatives.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Customer Service Representative

MidwayUSA
Columbia, MO
08.2007 - 11.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - Computer Installation And Repair Technology

Moberly Area Community College
Moberly, MO
05.2009

Skills

  • Team Leadership
  • Relationship Building
  • Decision-Making
  • Critical Thinking
  • Complex Problem-Solving
  • Business Development
  • Operations Management

Timeline

Vice President

Builders Hardware
12.2008 - Current

Customer Service Representative

MidwayUSA
08.2007 - 11.2008

Associate of Science - Computer Installation And Repair Technology

Moberly Area Community College

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Derek Leppin