Derek Lopez
Los Angeles,CA
Summary
Extensive experience in customer service a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Universal Studios, Nintendo World
Herbert
10.2023 - Current
- Providing children with a fun and life like environment in nintendo world by expressing the theme through conversations and by explaining what you can do inside the land
- Able to properly communicate with 15+ coworkers over radio channels and effectively answer and ask with over 20+ radio codes
- Ability to deescalate situations with irate guests in a calm manner to make their experience in the park as enjoyable as possible
Boxing Instructor
Brandon Rodgers
11.2022 - 09.2023
- Boxing instructor for Animo jackie robinson highschool providing students with hands on training, group exercises, and proper equipment to keep students engaged while also having fun
- displaying excellent time management between all students training while also keeping close attention to each students needs and presence to ensure their safety
- Increased class attendance rates by developing engaging and challenging workout routines.
- gone through multiple health training/fire trainings incase of an emergency on campus to help students in any given emergancy
Barista
Vannesa Chinchilla
07.2022 - 09.2023
- Memorized over 75+ menu items to create customized beverages for over 200+ customers a day
- Assisted training new hires on menu items, computer systems, company standards and customer service expectations
- collaborated with 4-8 coworkers each shift to create a welcoming and efficient environment for partners and customers
- Built new connections with customers by memorizing names, past conversations and their drink order to ensure a satisfying and returning experience for the customer
Education
High School Diploma -
Animo Jackie Robinson High School
Los Angeles, CA06.2022
Skills
- Customer Service
- Team Building
- Mentoring proficiency
- Work Improvement
- Conflict resolution
- communication
Timeline
Universal Studios, Nintendo World
Herbert
10.2023 - Current
Boxing Instructor
Brandon Rodgers
11.2022 - 09.2023
Barista
Vannesa Chinchilla
07.2022 - 09.2023
High School Diploma -
Animo Jackie Robinson High School
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