Jeremiah Francis
Orlando,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
Work History
Universal Studios
Finnegans Universal Bar & Grill
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
LA Fitness
Cleaner
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Education
Business Office Specialist - Marketing Management
Florida Technical College
Miami, FL07-2022
Human Service Administration - Healthcare
Florida Career College
Miami, FL06-2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
Accomplishments
Human Service Administrator Associate, Business Office Specialist Associate
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- [Name of Certification] [Issuing Organization] [Year Month] Human Service Administrator, Business Office Specialist, 2022 MVP Greeter from The Miami Heat and Front Desk from Planet Fitness.
Timeline
Universal Studios
Finnegans Universal Bar & Grill
08.2024 - Current
LA Fitness
Cleaner
08.2024 - Current
- [Name of Certification] [Issuing Organization] [Year Month] Human Service Administrator, Business Office Specialist, 2022 MVP Greeter from The Miami Heat and Front Desk from Planet Fitness.
Business Office Specialist - Marketing Management
Florida Technical College
Human Service Administration - Healthcare
Florida Career College
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